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QuickBooks Live Expert Bookkeeper

Company: Intuit
Location: Ann Arbor
Posted on: January 18, 2020

Job Description:

Overview
Join Our Virtual Tax Network!

At Intuit, our mission is to power prosperity around the world. QuickBooks Live Expert Bookkeeper support that mission to our QuickBooks customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. We are hiring QuickBooks Live Expert Bookkeeper to join the largest virtual tax network in the world. Your strength as a tax professional will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from!

Responsibilities
--- This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers
--- Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise.
--- Communicates directly with customers, answering specific domain questions (written & oral)
--- Performs domain expert services (tax returns, bookkeeping/accounting)
--- Reviews information input by customers for accuracy
--- Researches regulations to support advice
Qualifications
--- Experience: 5+ years domain experience (contingent upon domain). Experience using tax prep or bookkeeping software.
--- Degree: 4 year degree preferred
--- Credentials/Certifications: Active credential required, CPA, CPB or QB ProAdvisor)
--- Skills: High degree of customer service, attention to detail, ability to manage multiple tasks. Strong written and verbal communication skills. Moderate computer/software skills.
--- Proficient with technology; solid knowledge of computer operations and software.
--- Must have (or be willing to obtain) a dedicated internet connection and landline phone
--- Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
--- Excellent verbal and written communication skills
--- Ability to work in a fast-paced environment with minimal supervision
--- Critical thinking, problem solving, and determination
--- Bilingual (English/Spanish) communication skills (written & spoken) a plus

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Keywords: Intuit, Ann Arbor , QuickBooks Live Expert Bookkeeper, Accounting, Auditing , Ann Arbor, Michigan

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