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CUSTOMER ACCOUNTING

Company: ProQuest
Location: Ann Arbor
Posted on: February 16, 2020

Job Description:

Position Summary:

The Customer Accounting maintains quality relationships with customers and works closely with management, accounts receivable, customer service and sales to ensure customer needs are met, reconcile customer accounts and resolve past-due balances.

Duties and Responsibilities:

  • Handles daily collection activity through customer contact; records entries within collector file.
  • Reviews monthly statements for all customers in territory.
  • Maintains collection notes in Oracle to track customer contacts and payment status.
  • Initiates credit stops for customers when appropriate to the circumstance.
  • Analyze open AR for collections risk for quarterly bad debt reserve calculation; handles categorization and recommendation of reserve amount.
  • Maintains close contact with sales to better understand customer landscape.
  • Investigates and facilitates resolution for incoming customer inquiries through direct service or referral to correct department.
  • Assists with back-office integrations for acquisitions.

    Qualifications:
    • Bachelors degree in Accounting or related field preferred, or equivalent combination of education and experience will be considered.
      • Strong technology skills, with strong working knowledge of Microsoft Excel and Microsoft Word.
      • Experience using Oracle or similar ERP system.
      • Strong time management and prioritization skills.
      • Ability to quickly ingest new information and processes; interest and commitment to process improvement.
      • Excellent verbal and written communication skills.
      • Strong interpersonal skills with the ability to deal professionally and timely with a variety of customer issues.
      • Ability to work independently as well as collaboratively as part of a team.

        Ideal Ancillary Qualifications:

        Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.
        • Experience in accounting-related role.
        • Working knowledge of systems used at ProQuest (i.e.: Oracle).

          Other important information about this position:
          • This position is typically located in ProQuests corporate office and is not conducive to remote work.
          • This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.
          • Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.

            The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.

            EOE/M/F/Vet/Disabled

Keywords: ProQuest, Ann Arbor , CUSTOMER ACCOUNTING, Accounting, Auditing , Ann Arbor, Michigan

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