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Collection Counselor

Company: University Of Michigan
Location: Ann Arbor
Posted on: November 17, 2021

Job Description:

How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Summary We are seeking a Collection Counselor to join our Student Loan Collections team in Financial Operations. The Student Loan Collections area provides billing, collection and other student loan services in accordance with federal and university policies. This position is one of 5 team members responsible for the collection of student loan debt as well as outstanding student account balances through telephone, emails, letters, and personal contact. Responsibilities* * Collect outstanding student loan and student account balances by telephoning appropriate parties and sending written communications via email, or letter. * Obtain missing information such as borrower addresses and telephone numbers by searching relevant university databases or by skip tracing. * Follow federal guidelines when placing borrower telephone calls, sending email communications, pre-acceleration letters, and/or acceleration letters. * Demonstrate discretion and judgment in interpretation of rules and regulations regarding federal loans and laws governing collection of student debt. * Counsel borrowers, and/or their representatives, of their rights and responsibilities on their student loans and other debt. * Determine deferment and cancellation eligibility and assist borrowers in obtaining these loan benefits. * Handle disputes concerning student loans or student debts in a professional manner while proactively seeking solutions. * Stay abreast of trends, regulations, and developments that may improve ability to perform job functions. Required Qualifications* * Completion of high school education, with college degree preferred * Two or more years' experience collecting student debt, including knowledge of FERPA, the Fair Credit Reporting Act and the rules regarding Personal Identifiable Information * Proven customer service skills with a strong customer focus * Demonstrated ability to contribute to a positive work environment; ability to work independently and in a team setting * Strong interpersonal skills, including the ability to effectively communicate with a variety of individuals from diverse backgrounds * Ability to maintain composure and professionalism during difficult conversations * Working knowledge of PCs and desktop software, preferably Microsoft Office Suite and Google Gmail Desired Qualifications* * Knowledge of federal laws that apply to Student Loan collections * Experience with ECSI student loan servicing software * Experience with Student Accounting Systems (Oracle PeopleSoft helpful) Additional Information The University of Michigan, with an operating budget of $9 billion, is a leader in higher education. The Finance Division reports to the Executive Vice President and Chief Financial Officer, and partners with the University community to provide the financial infrastructure essential to being one of the world's greatest public Universities. We are comprised of several units including Treasury, Financial Operations, Procurement Services and Financial Analysis. Comprised of several distinct divisions, we share a common set of values and goals. For more information about the Finance Division, please go to

Keywords: University Of Michigan, Ann Arbor , Collection Counselor, Accounting, Auditing , Ann Arbor, Michigan

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