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Central Services Maintenance Generalist (Hybrid)

Company: Flagstar Bank
Location: Jackson
Posted on: May 16, 2022

Job Description:

This job is responsible for focusing on meeting daily production deadlines along with agreed upon service levels for our retail customers and internal business partners. Maintenance Generalist is cross-trained and performs all of the following functions within Central Services on a rotational basis: Maintenance, Imaging, Verification of Deposit Processing, Address Changes, Returned Mail, Letter Handling, Customer Request Processing, Escheat and Regulation D Review. Regulatory and IRS knowledge is helpful for various processes. Other functions include rate changes in various programs, system testing, statement rendering and validation along with various control monitoring and reviews. Internal department contacts: Retail Bank Branches, Central Services, Deposit Operations, Data Services, Core Application Services, Legal, Product Management, Customer Engagement Center, Treasury Management, Commercial Services, Payment Operations, IT Security and IT Service Desk. External contacts: Consumer customers and other 3rd party vendor representatives (i.e. collection agencies, tax representatives, outside legal counsel, etc.).

  • (70% of time) Participates in daily production activities including account maintenance and updates in the DNA systems. Helps with maintenance requests, processing cases, Returned mail and verification of deposits. Also, processes escheat maintenance, interest posting, maintain closed accounts, various disclosure/compliance mailings, and address changes. Performs rate changes and statement rendering and validation.
  • (10% of time) Reviews daily reports to verify branch functions meet our compliance and regulatory procedures.
  • (10% of time) Researches and resolves problems and responds to customer inquiries.
  • (10% of time) Assists in review of team procedures to satisfy corporate, legal and regulatory guidelines and requirements. Images all paper audit trail documentation for the department daily. Job Requirements:
    • 1+ years of experience in the banking/branch operations
    • HS Diploma, GED or Foreign Equivalent
    • Core banking system knowledge preferred (DNA/Fiserv)
    • Strong organization and prioritization skills with close attention to detail
    • Solid interpersonal skills, ability to work collectively in team environment and across multiple business units
    • Strong analytical and problem solving skills, proactive and solution oriented
    • Demonstrated ability to handle multiple tasks quickly and proficiently.
    • Demonstrated ability to work with customer information in a confidential and professional manner.
    • Moderate skill level with Microsoft Office including MS Word, MS Excel and PowerPoint
    • Proven customer service skills
    • Excellent verbal and written communication skills
    • Associates degree in a related field is strongly desired (i.e. business management, finance, or accounting)
    • Regulation Training (preferred) Internal Use Only: Job Band K-Hourly

Keywords: Flagstar Bank, Ann Arbor , Central Services Maintenance Generalist (Hybrid), Accounting, Auditing , Jackson, Michigan

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