Customer Education Specialist - Duo Security
Location: Ann Arbor
Posted on: January 12, 2022
Duo is looking for a Customer Education Specialist to help us
help our customers. If you are the sort of person who wants to
enable customers to get the most of our products and features, then
we need your help crafting and editing content for Level Up, our
public-facing learning management system (LMS).
As a member of our Global Knowledge & Communities team, you will
partner with a variety of internal and customer-facing teams to
curate, develop, and promote learning pathways for our customers.
Your primary responsibility will be to build new and updated
content for Level Up and help lead and improve the platform in
partnership with other education specialists on the team.
What you'll do...
As a Customer Education Specialist, you will
- Demonstrate your instructional design skills to create
compelling content on a wide variety of technical topics
- Work with our product development teams to understand what new
features are coming and build new training modules
- Improve and refine our LMS by directly modifying our lesson
templates and learning paths
- Gather and report on usage metrics and other data
- Analyze feature utilization trends to optimize existing content
and identify content gaps
- Review and improve a wide variety of content including video
scripts, technical email drafts, knowledge base articles, and much
Skills you have...
- An understanding of how to manage an LMS platform and an
interest in educating people
- Comfort asking questions about technical concepts you are
unfamiliar with and creating customer-facing e-learning content
- Experience with creating and modifying engaging written and
video content that promotes customer product adoption and
- Strong understanding of grammar, formatting, and tone
- Bonus points for customer success/support experience, previous
experience managing Skilljar, or HTML5 skills
3 reasons why you should apply...
- You want to learn more about Duo as a product and the security
space, and you are excited to share that knowledge with the
- You have a passion for helping customers avoid support issues
and improve time-to-value when deploying and feature
- You work best within an empathetic team that is passionate
about a common goal
Duo Security, now part of Cisco, is the leading multi-factor
authentication (MFA) and secure access provider.
Duo + Cisco = Disco
With the Most Loved Company in Security and the global leader in
network technology joining forces, there are more exciting
opportunities than ever to be at the forefront of securing the
Our mission is simple: democratize security by making it easy and
effective for everyone. We're transforming security from the ground
up by solving the world's most pressing geopolitical challenge -
safe, secure information access. We engineer our business to enable
our customers to easily address their ever-evolving security
We believe that impactful work is rewarding work and that our team
is at its best when everyone feels empowered to bring their whole
self to work. We learn together by hiring for cultural
contribution, not cultural fit, and recognize that diversity in
background and thought are essential to building high-impact
We invest in growth and learning opportunities and encourage our
people to never stop learning. We foster collaboration and believe
in being recognized (and rewarded!) for hard work. We champion a
healthy work-life balance. We're kinder than necessary.
Together we build for the future by designing simple solutions for
complex problems. And that's why we're the most loved and trusted
name in security.
Duo is committed to cultivating and preserving a culture of
inclusion and connectedness. We are able to grow and learn better
together with a diverse team of employees. The collective sum of
the individual differences, life experiences, knowledge,
innovation, self-expression, and talent that our employees invest
in their work represents not only part of our culture, but our
reputation and Duo's achievement as well. In recruiting for our
team, we welcome the unique contributions that all potential
candidates can bring in terms of their education, opinions,
culture, ethnicity, race, gender identity and expression,
nationality, age, languages spoken, veteran's status, religion,
disability, sexual orientation and beliefs.
And if this role is exciting to you, we encourage you to apply even
if you don't meet all 100% of the description or qualifications.
Finally and most importantly, we are a proud Equal Opportunity
U.S. Vaccination Requirements
Cisco requires all U.S. employees to be fully vaccinated or have an
approved religious or medical accommodation. Candidates accepting
an offer must provide proof of vaccination status on their first
day. If someone anticipates requesting an accommodation for this
requirement, they must receive approval before the start date.
Candidates receiving an offer will receive additional information
about the accommodation process at the time of the offer. All
offers of employment are contingent upon complying with Cisco's
Keywords: Cisco, Ann Arbor , Customer Education Specialist - Duo Security, Education / Teaching , Ann Arbor, Michigan
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