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DevOps Application Support Engineer Contract Position

Company: Td Ameritrade
Location: Ann Arbor
Posted on: May 16, 2020

Job Description:

This is a Non-Employee Contractual Worker or Temporary Worker providing services for TD Ameritrade. This Non-Employee role will be employed by TD Ameritrades preferred 3rd Party Supplier only.

The anticipated, but not guaranteed, term of this engagement will be 12 months. This term could be extended based on company business needs or terminated at any time.

**Please Note: Candidate selected will be required to be on call 24/7 once every 3 weeks.

The DevOps Applications Support Contractor will primarily be responsible for maintaining and supporting the TD Ameritrade production applications environment. Some of these environments include Retail Trading, Active Trader, Institutional, and internally client facing systems. Some responsibilities include responding to alerts and escalations, managing the Remedy Incident Tracking Queue, technical documentation, and independently supporting/configuring complex systems. These responsibilities will expose the Contractor to a greater support role and a larger impact on the direction and success of their systems.


  • Monitor, maintain and support client facing applications as well as internal enterprise systems
  • Troubleshoot, research and resolve issues in systems functions and maintaining a Tech backlog
  • Monitoring applications and system health via alert monitoring tools and provide quick response to alerts escalations and all outages
  • Work with System Engineers, Developers, Quality Assurance Engineers and Architects to provide technical solutions to application issues
  • Perform routine maintenance on application servers and track system performance
  • Provide outage and service restoration details to Operations Command Center root cause analysis
  • Engage fellow engineers to share best practices, lessons learned, or other technical findings of interest to the engineering team
  • Drive the generation, development, and delivery of tools, automation, and continuous improvement of scalable monitoring and alerting tools/methodologies
  • Serve as a technical leader across multiple disciplines, demonstrating in-depth familiarity with Production & Platform Support standard methodologies to raise the bar on processes, procedures, and solutions for delighting clients, both internal and external.
  • Find opportunities to shift left operationally and deliver value to developers and end users
  • Coordinate Application installs and develop automation jobs using continuous integration platforms supporting Blue/Green and Canary Deployments.


    • 3-5 years of experience in a technical environment
    • Experience in Linux in RHEL 6.5 or above.
    • Experience with application support in the following languages and frameworks such as Java, Spring, GO and RESTful API
    • Experience with platform as a service and container technologies like Pivotal Cloud Foundry (PCF), Openshift, Kubernetes, Docker
    • Experience in Perl, Python and Bash Shell Scripting
    • Experience in troubleshooting LAMP stack issues
    • Knowledge of IP networking including TCP, UDP, DNS, firewalls, IP routing
    • Experience with Atlassian Tool Stack (Jira, Confluence, Bitbucket) and it role in Agile development methodologies
    • Ability to work well under pressure in production support situations with limited supervision
    • Strong learning curiosity and problem solving skills
    • Solid written and verbal communication skills
    • Ability to work rotating on call shifts that may include nights and weekend shifts
    • Knowledge of distributed systems and messaging architecture
    • Bachelors degree

      To all recruitment agencies: TD Ameritrade does not accept agency resumes without a signed contract and use of the agency portal. Please do not forward resumes to our job alias, TD Ameritrade employees or any other company location. TD Ameritrade is not responsible for any fees related to unsolicited resumes.

Keywords: Td Ameritrade, Ann Arbor , DevOps Application Support Engineer Contract Position, Engineering , Ann Arbor, Michigan

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