Customer Support Technician 1

Company: OPUS IVS Inc
Location: Ann Arbor
Posted on: January 15, 2022

Job Description:

Company OverviewThrough development of advanced technology, our mission at Opus IVS is to assist customers with complex vehicle repair to drive advancement of the automotive industry. We strive to fulfill our mission with grace, humility, and client satisfaction.Opus IVS technology & products has been a leader in the industry since the late 90's. We eliminate the uncertainty of repairing complex vehicle systems with our OE (original equipment manufacturer) level tools and brand-specific support technicians who are OE trained and certified. Our variety of products and services are used in over 50,000 facilities around the world.At Opus IVS, we offer our employees a host of additional compensation and benefits, including but not limited to college tuition reimbursement, flexible work option (where applicable), competitive 401K match, commission/bonuses, referral bonuses, and career advancement opportunities.Job OverviewThis position accurately documents customer interactions in the CRM and provides accurate information to customers using the OEM resources in a Call Center Environment.Responsibilities and DutiesAnswering all inbound phone callsAnswering inbound Phone requests from clients in a timely fashionDocumenting customer interactions properly within the CRM as a matter of recordProvide accurate information to customers using online OEM resources as neededProgramming Vehicle ECUs correctlyOE scanning vehicles correctlyPositive position the value of the solution(s) providedTroubleshooting all Opus IVS products/servicesOther duties as assignedQualificationsHigh School and successful customer service experienceStrong Windows Operating System FamiliarityMicrosoft Office familiaritySuperior customer service skillsStrong problem-solving capabilitiesAbility to communicate effectively both verbally and in writing with customers Ability to multi-taskPreferred QualificationsOE/Dealer level diagnostic and programming experienceAutomotive Repair experience/educationASE Certification(s)Call Center experienceFamiliarity with SLAs and meeting MetricsFamiliarity with pre/post scanning of automobilesCollision automotive experienceBilingual a plus but not requiredPI159049528

Keywords: OPUS IVS Inc, Ann Arbor , Customer Support Technician 1, Engineering , Ann Arbor, Michigan