Customer Support Technician 1
Company: OPUS IVS Inc
Location: Ann Arbor
Posted on: January 16, 2022
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Job Description:
Company OverviewThrough development of advanced technology, our
mission at Opus IVS is to assist customers with complex vehicle
repair to drive advancement of the automotive industry. We strive
to fulfill our mission through innovation, integrity, and best in
class customer service.Opus IVS technology & products has been a
leader in the industry since the late 90's. We eliminate the
uncertainty of repairing complex vehicle systems with our OE
(original equipment manufacturer) level tools and brand-specific
support technicians who are OE trained and certified. Our variety
of products and services are used in over 50,000 facilities around
the world.At Opus IVS, we offer our employees a host of additional
compensation and benefits, including but not limited to college
tuition reimbursement, flexible work option (where applicable),
competitive 401K match, commission/bonuses, referral bonuses, and
career advancement opportunities.Job OverviewThis position
accurately documents customer interactions in the CRM and provides
accurate information to customers using the OEM resources in a Call
Center Environment.Responsibilities and DutiesAnswering all inbound
phone callsAnswering inbound Phone requests from clients in a
timely fashionDocumenting customer interactions properly within the
CRM as a matter of recordProvide accurate information to customers
using online OEM resources as neededProgramming Vehicle ECUs
correctlyOE scanning vehicles correctlyPositive position the value
of the solution(s) providedTroubleshooting all Opus IVS
products/servicesOther duties as assignedQualificationsHigh School
and successful customer service experienceStrong Windows Operating
System FamiliarityMicrosoft Office familiaritySuperior customer
service skillsStrong problem-solving capabilitiesAbility to
communicate effectively both verbally and in writing with customers
Ability to multi-taskPreferred QualificationsOE/Dealer level
diagnostic and programming experienceAutomotive Repair
experience/educationASE Certification(s)Call Center
experienceFamiliarity with SLAs and meeting MetricsFamiliarity with
pre/post scanning of automobilesCollision automotive
experienceBilingual a plus but not requiredPI159049528
Keywords: OPUS IVS Inc, Ann Arbor , Customer Support Technician 1, Engineering , Ann Arbor, Michigan
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