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Service Delivery Engineer - Reliability

Company: Mojo Trek
Location: Ann Arbor
Posted on: March 16, 2023

Job Description:

Job Description


Mojo Trek, an Inc. 5000 company, delivers an unparalleled recruitment experience, grounded in transparency and integrity. From midsize technology innovators to Fortune 50 powerhouse corporations, we help our clients build technology teams that make a difference, push the change forward, and develop software critical to their success.

Our client, a Fortune 1000 company, creates software that is used in over 17,000 stores that depend on the technology to ensure consumers and businesses alike can order and operate efficiently. The website and mobile apps developed by the teams consistently challenge the status quo of not only the technology in their field, but beyond.


  • On-call and major incident management to ensure return to stability as quickly as possible
  • Perform regular build image updates for remediation of identified security vulnerabilities
  • Participate in regular security analysis and operating system hardening requirement discussions
  • Ensure platform consistency is achieved between each stack and environment, prior to each release cycle
  • Ensure base server platforms and services are within one version of current where possible
  • Perform benchmarking to assess impact of application upgrades, tuning, or meet business requirements
  • Provide capacity planning and trending analysis with regards to system and service performance over time
  • Ensure a standard platform is available, current, and extensible for all in-scope environments
  • Ensure provisioning practices and documentation are current and maintained
  • Identify opportunities in automation, participate in related activities, and manage content in revision control
  • Participate as L2 in a well-defined L1-L3 support model, responding to alerts and proactively managing issues
  • Manage implementation of configuration management for both server platform and service configurations
  • Actively coordinate change management with engineers and development
  • Participate in release management for release and deployment of cloud infrastructure and services
  • Review tools/technologies and methodologies, providing solutions based on best practice and innovation
  • Enable DevOps solutions development and deployment strategies QUALIFICATIONS
    • Bachelor's degree in computer science or equivalent experience
    • Prefer certifications in Azure - AZ-900 (Foundations) AZ-104 (Management Associate) or relevant AWS/GCP
    • Extensive knowledge of Azure cloud services or equivalent: storage, resource management, VM, Blob, service bus and availability / scalability, CI/CD build and deploy, SDLC
    • Extensive knowledge of Azure IaaS/PaaS or equivalent: virtual networks, machines, resource groups, express route, traffic manager, VPN, load balancing, application gateways and auto-scaling
    • Extensive UNIX administration experience including diagnosis of performance issues, package management, load estimation, kernel tuning, networking configuration, etc.
    • Extensive hosting experience in a large heavy-traffic cloud-based environment
    • Excellent troubleshooting and analytic skills, advanced knowledge in scripting and automation methodologies
    • Extensive knowledge in platform management with VMWare and Kubernetes, including container strategies
    • Ability to manage content in git repositories, strong IAC methodologies
    • Ability to create systematic and manual operations procedures in both technical and user-friendly language.

Keywords: Mojo Trek, Ann Arbor , Service Delivery Engineer - Reliability, Engineering , Ann Arbor, Michigan

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