Manager

Company: Patra Corporation
Location: Ann Arbor
Posted on: October 14, 2020

Job Description:

Management

About PatraPatra Corporation is the worldwide leader in insurance agency back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and producer support functions, such as policy checking, certificate issuance, quality control and account audits, to operations centers in the U. S. and India.
About this jobThe purpose of the Manager is to provide in-bound call center services to support the sale of insurance policies to customers of our client and provide the team with management support (timecard approvals, PTO request, backup support). This role reports to the Sr. Manager, Direct.
Primary Responsibilities

• Input and subsequently verify the accuracy of the quote generated from the insurance carrier's rating system
• Answer of calls, the answering of questions, and the provision of other assistance as the customary and bind new insurance policies for Client's customers.
• Adapt to various insurance carrier rating websites
• Solve problems quickly and effectively and implement solutions to meet the needs of client
• Forge relationships with prospects and insurance carriers
• Inform, educate and make suggestions to client about policy coverages, changes, exclusions and insurance coverage needs
• Deliver strong customer service by responding swiftly and managing inquiries, concerns and requests from incoming phone calls, emails, faxes and mail from account manager/client
• Proactively research and have detailed knowledge of current market conditions
• Maintain knowledge and understanding of technology-based tools and solutions in support of personal lines business
• Use analytical and critical thinking in work processes and communication skills
• Maintain a paperless workflow
• Assist the team with escalation calls and support
• Review PTO request and approve. Coordinate backup support for PTO
• Approve team timecards
• Provide Leadership to ensure Client expectations are met.
• Perform QA to ensure customer expectations are met
  Supporting Responsibilities
  
  • Make sure your New Business is in our Patra systems for tracking and kept current
  • Maintain knowledge of various states insurance guidelines
  • Understand customer challenges and partner to find solutions
  • Identify and communicate to team leads any areas where efficiencies can be improved as well as various other elements of the department such as increasing revenue
  • Other duties as assigned
    Knowledge, Skills and Abilities
    • Must be detail-oriented
    • Superior organizational skills
    • Self-Starter
    • Excellent verbal and written communication skills
    • Excellent computer/internet/Microsoft skills
    • Excellent time management skills
    • Accurate data entry
    • Excellent typing skills
    • Excellent customer service skills
      
      Working Conditions
      • Work from home
      • Minimum internet speed of 6 mbps download and 3 mbps upload
      • No Satellite
        Compensation
        • Competitive Salary / Benefits / PTO
          Physical Requirements*
          • Constantly perform desk-based computer tasks
          • Frequent sitting
          • Occasionally stand/walk, writing by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds
          • Sort/file paperwork, rarely twist/bend/stoop/squat * Consistent with its obligations under the law, the Patra Corp will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
            
            Work Standards
            • Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
            • Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
            • Subject to and expected to comply with all applicable Patra Corp policies and procedures

Keywords: Patra Corporation, Ann Arbor , Manager, Executive , Ann Arbor, Michigan