Director-Clinical Informatics

Company: IHA
Location: Ann Arbor
Posted on: January 11, 2021

Job Description:

POSITION DESCRIPTION: Provides leadership and guidance for the EMR Analysts and Medical Records teams within the IT Department. Responsible for the service levels and performance of each team and individual colleagues and ensures that resources are well managed, and staff are high performing. ESSENTIAL JOB FUNCTIONS: - Manages the work of assigned staff including the monitoring of staff competencies, hiring of new staff, orientation of new assignments, developing goals and objectives, conducting annual performance appraisal and the utilization of performance resolution process when needed. - Works closely with medical leadership and practice operations to ensure that we are gaining the full benefits our clinical applications and processes. - Provides senior level leadership, guidance and support to EHR implementation and enhancements. - Supports the leadership and teams responsible for providing EHR clinical and clerical support, leading up to and following system upgrades. - Provides guidance, support and oversight to ensure clinical concepts are successfully translated to technical and clinical specifications. - Focuses on ensuring that all staff members are fully competent with all our electronic capabilities, that our systems fully integrate, that we build clinical support systems to support medical decision making and that we effectively capture needed clinical information to maximize our performance under quality programs. - Maintains oversight of work that relates to patient safety and quality initiatives. - Participates/helps plan and lead EHR upgrades and conversions, oversees testing and quality of new functionality in order to minimize organizational impact in direct collaboration with the teams supporting the enterprise health system's EHR environment. Ensures that communications within teams are effective to efficiently coordinate efforts regarding EHR system capabilities. - Develops appropriate action plans as necessary and actively supports the medical group until performance is achieved. - Provides guidance to the leadership team to ensure that the staff who support in these areas are well trained and engaged in their work. - Supports the leadership team with innovative and proactive recruitment, development and retention of high-level talent for respective teams; provides input on performance and provides direction when individual or team performance is not meeting expectations or established goals. - Establishes and measures performance goals and objectives for direct management reports, provides input for team and individual performance goals. - Facilitates health information technology solutions that bring evidence-based care standards and care delivery models to the system thus reducing clinical variation, unwarranted clinical variation and improving business and operational performance. - Provides input toward the development of capital and operating budgets for clinical systems and has responsibility for managing to the established budget. - Assists in the development, education, and enforcement of information systems policies. - Attends relevant meetings; may participate in the planning or presentation at team or other leadership level meetings. Ensures that issues are communicated effectively and resolved in a timely manner. - Assumes additional responsibility as necessary. Job Requirements:ESSENTIAL QUALIFICATIONS:EDUCATION: Bachelor's degree or equivalent combination of education and experience. CREDENTIALS/LICENSURE: NoneMINIMUM EXPERIENCE: Prior work at a leadership level within IS or other relevant leadership experience, with six to eight years' experience leading an IT functional area.POSITION REQUIREMENTS (ABILITIES & SKILLS):- Demonstrated experience in talent acquisition, support of complex employee relations issues, performance management, employee communication and/or change management.- Ability to coordinate, direct and supervise the work of others.- Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EHR software, third-party clinical systems, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.- Possesses in-depth knowledge of EHR system setup, configuration, optimization, support, integration, and implementation. Experience with EPIC is preferred.- Ability to analyze and interpret data for appropriate and effective response.- Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people, either in-person or virtually, and resolve conflict in situations where the audience may be less than receptive.- Ability to work collaboratively, in a courteous and friendly demeanor within all levels of the organization, vendors and the general public. - Excellent organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work.- Ability to exercise sound judgement and problem-solving skills.- Requires the ability to drive to other office sites. - Ability to handle IHA staff and organizational information in a confidential manner.- Successful completion of IHA competency-based program within introductory and training period.

Keywords: IHA, Ann Arbor , Director-Clinical Informatics, Executive , Ann Arbor, Michigan