Community Engagement Manager
Company: Merit Network, Inc.
Location: Ann Arbor
Posted on: February 18, 2021
HOW TO APPLY *
To view the full job posting and to apply for this position,
JOB SUMMARY *
Come join a team of passionate individuals at a non-profit serving
Michigan's public universities, colleges, K-12 organizations,
libraries, state government, healthcare and other Michigan
non-profit organizations for over 54 years! You will play an
important role in the Merit team, and will be a dynamic team
member, ready to contribute to and accomplish the mission of
Reporting to the Director of Member Engagement, you will support
the needs and strategies required of our Southcentral Region
members. You will develop strategic plans to include analysis of
member needs and service requirements, including ongoing outreach
and support. You will be the primary account manager for accounts
also supporting strategy development, service sales, and
recruitment to support the following:
Member Engagement - Sales & Account Management Outreach
Merit Services Sales
You will work both independently and across the organization with
other Merit departments on member projects and opportunities and
managing your work schedule.
You will become an expert for at least one Merit security service,
in addition to building sound knowledge and capabilities with
regard to our Network Services portfolio.
Please Note: This position is based in our Ann Arbor, MI location
and will require regular travel within the Southcentral Michigan
To learn more about Merit Network, please visit our website:
WHAT YOU'LL DO *
Essential functions for this position are followed be an (E).
Engagement & Procurement Activities (70%):
Be the primary contact for Regional accounts, SC Michigan accounts
and related strategic community members (E)
You will manage sales of Merit services and Member recruitment.
Develop a business plan to grow Merit's Membership within assigned
region or Membership market, expand adoption of Merit services, and
encourage procurement channel growth. Membership segments to
include: Governing Member organizations, Community Networks and
Cyber Range customers. (E)
Lead account management and outreach activities - ensure
coordination with appropriate Merit resources (E)
Engage with decision makers and technical staff to provide
consultation on member needs of Merit services and network
Present relevant content at meetings, training sessions, seminars
Provide pre and post-sales outreach. (E)
Develop and respond to RFPs, initiate quotes and proposals for the
sale of services. (E)
Manage with self-sufficiency through the sales process of inquiry,
discovery, quoting, presentation and closing. (E)
Accurately document all sales and engagement related activities in
CRM, with accurate projected close dates and contract amounts.
Document appropriate support information (E).
Develop, qualify and close service sales leads, achieving sale and
account management goals set forth by management. (E)
Work with internal support team to coordinate quoting, installation
and support activities. (E)
Be a resource to Merit's Members in other regions as requested by
Attend different conferences within Michigan and nationally.
Provide customer-focused service - manage all external
relationships with important members within member and prospective
member organizations including requests from members for billing
and invoice inquiries and service issues. (E)
Help conduct community meetings, events, and webinars.
Conduct lead generation activities at conferences and events in
Michigan and nationally.
Oversee revenue generation and Membership growth. (E)
Sales Engineering (20%):
Conduct and determine scope definition, analysis of Member
requirements, WAN designs, performance projections, Member
satisfaction measures, and project management. (E)
Organize technical sales support discussion with Merit
Conduct capacity planning exercises with assigned Governing Member
institutions with Merit's strategic engineering staff.
Acquire and maintain understanding of Network and Security
technologies and services. (E)
Other Responsibilities (10%):
Develop Expertise in the focus area of Merit's Cybersecurity
offerings, as a minimum.
Maintain knowledge about growing technology trends.
Be Merit's physical presence in an assigned geographical region.
Assist Merit Network Operations, Merit Support Center, and Network
Engineering within geographical region.
Provide useful product enhancement insight to Merit staff as
identified through engagement activities.
SKILLS YOU HAVE *
Bachelor's degree, preferably in business administration, with an
emphasis on customer service and information technology or related
field and equivalent combination of education, certification and
At least 5 years of experience in marketing and sales of technology
At least 4 years of experience in account management, customer
service, out-bound sales or equivalent hands-on, in-person
Experience strengthening ties with existing clients and customers
in multiple sectors of the market.
Experience in a technical outreach role including writing,
preparing, and responding to proposals, and coordinating meetings
with various IT and technical departments to manage and finalize
Understanding of Network and Security technologies and
You will to work with individuals at all levels of an organization
on technical and strategic discussion topics, involving Merit
Executive Management when appropriate.
Excellent written and verbal communication skills (related to
Collaborate to respond to Member requests and communications.
Revenue generation, retention and membership recruiting.
Fluency with MS Office applications, Visio, email, shared
calendaring, CRM, and other collaborative applications.
Strong willingness to understand and improve knowledge of Merit's
services portfolio and technologies.
Consulting experience related to community building, programs,
product launches and expansions, public private partnership
relations, and technology related projects.
Experience with state and national associations.
Experience being a trusted representative to external individuals
Experience working with higher education, K-12 educational
institutions, libraries, government, healthcare, research
institutions and other public sector non-profit organizations.
Experience in marketing and sales of technology products and
services to non-profit or educational markets.
ADDITIONAL INFORMATION *
We are committed to offering a high-quality benefits package to
support staff and their families. Learn more about our 2:1
retirement matching, healthcare plans with nationwide coverage
including prescription drug coverage, multiple dental plans, a
vision plan, flexible spending account, well-being programs,
long-term disability, automatic life insurance, general legal
services, multiple early childhood centers, time away from work and
work-life programs to promote balance. Learn more at
Relocation assistance is not available for this position.
The University of Michigan/Merit Network conducts background checks
on all job candidates upon acceptance of a contingent offer and may
use a third-party administrator to conduct background checks in
compliance with the Fair Credit Reporting Act.
Job openings are posted for at least seven (7) calendar days. This
job may be removed from posting boards and filled any time after
the minimum posting period has ended.
CONTACT INFORMATION *
If you have any questions regarding this job, please visit our
Assistance is available if you need help completing this
application; please call (734) 615-2000, option 1
EEO/AA STATEMENT *
The University of Michigan/Merit Network is an equal
opportunity/affirmative action employer.
Keywords: Merit Network, Inc., Ann Arbor , Community Engagement Manager, Executive , Ann Arbor, Michigan
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