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Business Line FT - Associate General Manager - Michigan

Company: Hcl Technologies
Location: Ann Arbor
Posted on: April 4, 2021

Job Description:

NOT JUST A GREAT PLACE TO WORK
A PLACE TO DO GREAT WORK JOB DESCRIPTION Business Line FT - Associate General Manager - Michigan Job Summary DESIGNATION: Associate General Manager QUALIFICATION: --- Be the escalation focal point into HCL for process related items (Process not being followed, process not defined, process is incorrect, etc.) from the operations team, the project team and the business partners
* Should have good exposure in datacenter technologies and Knowledge on Servers /Networks is mandatory
* Previous experience in managing DC enironments is mandatory
--- To interface with Business partners on service delivery escalations and delivery reviews as requested by the Shire tower leads and Business partners.
--- Attend the daily / weekly operations call (as appropriate) to listen to dialogs surrounding operations issues, to provide insight to assigned escalations, to receive additional escalations or to proactively take escalation actions before they are escalated
--- Attend the daily / weekly change call to listen to dialogs surrounding change issues, to provide insight to assigned escalations and to receive additional escalations or to proactively take escalation actions before they are escalated
--- Attend the regular project review calls to listen to dialogs surrounding project issues, to provide insight to assigned escalations

(1.) To ensure customer engagement or satisfaction and referenceability (2.) To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met. (3.) To anchor process improvementorcompliance (human error reporting) and other organizational initiatives (automation , Lean IT implemetation) (4.) To guide, manage, develop, engage the team therby ensuring employee retention (5.) To ensure upskillor creation of resources through internal academiesor trainings and growth rotation SKILLS: Technical Skills-SKU - PM-Project Management - SDM

Keywords: Hcl Technologies, Ann Arbor , Business Line FT - Associate General Manager - Michigan, Executive , Ann Arbor, Michigan

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