Cloud Implementation Engineering Manager

Company: Michigan Health Information Network Shared Service
Location: Ann Arbor
Posted on: April 8, 2021

Job Description:

Position Purpose

As the Manager of the Cloud Implementation Engineering team is responsible for overseeing the day-to-day activities and is the POC and escalation point for all things relating to the implementation activities of the engineering team. Responsible for gathering requirements from clients and implementation of cloud-based solutions. The Manager of the Cloud Implementation Engineering team is a member of the Implementation Team, reports to the Customer Success and Implementation Director, and will work closely with Implementation Analysts, Support, Integration, Infrastructure, and Clients to implement various submission transport and transfer methods (VPN's, DSM's, SFTP, web services, etc).

This is a full-time position, Monday through Friday, but may require after-hours from time-to-time.

Duties And Responsibilities

Primary job duties and responsibilities:

To meet the needs of MiHIN, Velatura, and USQHIN customers, the Manager of the Implementation Engineering team shall participate in design sessions, business requirement reviews, provide work estimates, participate in proof of concepts and pilots with other internal and external teams, working in unison with the implementation analyst team to deliver the outstanding customer experience.

• Implementation and connection of customers via VPN and DSM submission transport methods, Webservices, SFTP, API, etc.
• Firewall management and troubleshooting.
• Whitelisting, port requests, monitoring logs, and other various tasks relating to the implementation of customers on MiHIN/Velatura/USQHIN services.
• Works with development on product/tool improvements and suggestions from customers.
• Works with Process Improvement and Systems Engineer to identify implementation process improvements and improving the overall customer experience.
• Assist in creating automated processes to reduce workforce member workloads.
• Support design and implement backup/disaster recovery solutions.
• Produce clear and concise documents and diagrams capturing technical baselines and operational capabilities, including but not limited to: logical diagrams, interconnections diagrams.
• Provide technical support, troubleshooting, and complex problem resolution.
• Cross-trained to perform implementation analyst duties (onboarding customers).
• Cross-trained to perform Solutions Support duties (training).
• May be asked to perform other duties as they are brought into the department.
• Remain abreast of technology advancements for future cloud, software, and other relative implementations and capabilities.
• Ensure that Information MiHIN produces, maintains, stores, or transmits remains secure through adherence to MiHIN/Velatura/USQHIN Security Policies and Procedures.
• As the Manager of the Cloud Implementation Engineering team, this role is positioned as the POC and for all things relating to implementation engineering and the activities and duties of the cloud implementation engineers.
• Support the installation, integration, and management of application development, test, and evaluation environment tools and services using AWS if needed.
  
  Qualifications
  
  Required qualifications:
  
  • Bachelor's degree or equivalent experience in Computer Science, Information Science, Information Technology Management, or another related field
  • Three years of related experience and/or training; or equivalent combination of education and experience in either support, development, or cloud work preferred.
  • Knowledge or experience with Amazon Web Services (1+ years desired).
  • Experience with leading a team of cloud engineers (3+ years).
  • 5+ years of customer onboarding, provisioning, and implementation experience required.
  • Must be able to communicate with team members, staff, and individuals in the community in a professional manner. This will require excellent written, verbal, and interpersonal communication skills along with the ability to present and explain information effectively for non-technically inclined individuals.
    Preferred qualifications:
    
    • Familiarity with and understanding of computers, network and database server infrastructure, networks, and the internet, including internet protocols, standards, and information security, web and mobile application.
    • Knowledge of health IT industry standards and protocols such as FHIR Resources, Privacy Tags, Security Labels, Quality Measures, etc.
    • Ability to use good judgment to solve problems efficiently and accurately and handle complex details
    • Multi-task orientation to handle and manage several projects at once while remaining flexible to changing requirements and priorities.
    • Experience with healthcare customer implementations in a cloud environment.
      Direct reports
      
      May lead small workgroups on a per-project basis.
      
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Keywords: Michigan Health Information Network Shared Service, Ann Arbor , Cloud Implementation Engineering Manager, Executive , Ann Arbor, Michigan