Community Success Manager-InCommon

Company: Internet 2
Location: Ann Arbor
Posted on: April 9, 2021

Job Description:

InCommon Community Success Manager Do you like building and managing relationships with highly motivated volunteers? Jazzed about helping others use and influence the direction of community-source software? Looking for a role in a not-for-profit tech company? Internet2 is seeking an InCommon Community Success Manager to help drive the community programs around the InCommon group of services and software. Our platform is used by almost 1000 research and education organizations to enable learning and discovery. The right candidate will build on highly successful existing programs and services, including facilitating software user and working groups, developing flagship workshops and meetings, and managing outreach opportunities.
Internet2 is a community providing a secure high-speed network, cloud solutions and identity and access management services tailored for research and education. Our community includes higher education, research institutions, government entities and cultural organizations. As a membership organization with a global reach, Internet2 is committed to promoting a culture that includes, encourages, supports, and celebrates diverse voices inherent in the communities it serves.ResponsibilitiesThe InCommon Community Success Manager will have overall responsibility for building and fostering a transparent and collaborative cycle of planning, development and community involvement. The individual will work as part of a highly collaborative cross-functional team that securely, reliably and scalably delivers InCommon services and software to the research and education community. This full-time staff position is ideally based in Denver, Colorado and reports to the Internet2 Associate Vice President for Trust and Identity. Other locations and remote work options will be considered. Frequent domestic travel is expected. Availability outside of normal office hours may be required for critical problem resolution issues.
Serve as program lead for our community-source support programs for the InCommon Trusted Access Platform including establishing and managing user groups and feedback loops with developers. Serve as project lead for InCommon's flagship meetings and popular webinars, where individuals from member organizations and international collaborators convene and share challenges, solutions and ideas. Manage the volunteer relationship cycle including stages of recruiting, welcoming, engagement and appreciation to help individuals contribute and understand their value. Work with key community groups to develop innovative ways for the community to gather and share challenges and solutions and engage. Provide key support for working groups and advisory boards, including new member orientation, refining working group processes and logistics, shepherding community input for new processes and programs, and representing community needs in self-service applications. Track contributors and their skill sets to connect them with opportunities for growth and participation. Work with other divisional staff, and Internet2 community engagement, convening, and communication staff to align these programs with other Internet2 programs and initiatives. Provide reports to management and community representatives about volunteer participation.Position RequirementsOutstanding interpersonal, written and verbal communication, relationship building skills. Outstanding convening and team management skills including ability to motivate volunteers. Outstanding documentation skills including writing process requirements and descriptions. Demonstrated ability to develop requirements for and quickly adopt new technologies, approaches, and tools. Demonstrated ability to work with a remote team with diverse skill sets and backgrounds to achieve shared goals in delivering a service or product. Creation of basic reporting documents from diverse data sets.
Desired Skills and Experience5 years of experience in technical business development, community-building or partnership management experience Bachelor's degree in business, communications, marketing, journalism, or related discipline Technical writing skills Prior experience in working in open-source development environments, higher education, research organizations, or non-profits. Knowledge of Internet2 and the trust and identity work of InCommon. Experience in conducting business process analysis. Experience managing budgets.

Internet2 is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: Internet 2, Ann Arbor , Community Success Manager-InCommon, Executive , Ann Arbor, Michigan