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Associate Director, Field Operations

Company: Progenity, Inc.
Location: Ann Arbor
Posted on: April 8, 2021

Job Description:

Our mission at Progenity is simple: to help healthcare providers and patients prepare for life. We provide the most advanced molecular technology and the highest levels of service to guide patient care at critical life stages. We continually seek people with the motivation and skills to advance our mission. The Associate Director of Field Operations is responsible for overseeing Field Operations to ensure the quality of service provided through accountability of processes and procedures related to Laboratory Supply Chain. Administers quality process management of Phlebotomy and Fleet services, while ensuring that all policies, procedures, and standards of the appropriate regulatory agencies are met. This position works closely with the Vice President of Operations to advance strategic corporate business initiatives. RESPONSIBILITIES Leads activities to drive Field Operations to achieve maximum service levels for both Progenity and Avero laboratory operations. Drives corporate strategic initiatives that impact service levels, support growth expectations, and meet financial budgetary goals. Develops strong and collaborative working relationships with leadership members in laboratory, sales, senior management, and operations. Provides expert leadership to managers and department team members who oversee the day-to-day field operations in each laboratory location. Oversees all processes related to Logistics, Phlebotomy, Fleet, and outsourced field supply distribution. Provides subject matter expertise on shipping clinical specimens nationally and globally, to include Federal, State, and vendor packaging and labeling requirements. Evaluates specimen delivery systems, UPS/FedEx shipment performance to maintain on-time specimen arrivals, manage fleet services, and ensure necessary staffing levels to meet operational metrics and demands. Fosters productive vendor relationships with logistics courier companies, cargo airlines, UPS, FedEx, phlebotomy staffing agencies, fleet providers, supply chain vendors, and others. Creates and manages contingency plans for airline delivery failures, inclement weather, unexpected road and highway traffic situations, staffing shortages, and other roadblocks outside of normal business practices that would delay specimen testing at any or all laboratory testing locations. Demonstrates respect for patient information, organizational confidentiality requirements, and HIPAA requirements as defined by law and company policies. This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary. REQUIREMENTS 10+ years experience in related field. Experience at a senior managerial/director level. Posted 16 Days Ago Full time R1287 About Us Progenity, Inc., is a public company providing complex molecular and specialized diagnostic tests to clinicians with a focus on clear, actionable results that enable informed medical decisions.

At Progenity, we are committed to providing our clients with accurate, timely results, and the highest level of service in the industry. And we're equally committed to cultivating our employees by giving them opportunities to grow and perform to their fullest potential. We continually seek individuals with the motivation and skills to succeed.

Keywords: Progenity, Inc., Ann Arbor , Associate Director, Field Operations, Executive , Ann Arbor, Michigan

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