AnnArborRecruiter Since 2001
the smart solution for Ann Arbor jobs

Front Office Manager

Company: Harper Associates
Location: Ann Arbor
Posted on: November 22, 2021

Job Description:

Front Office Manager --- Ann Arbor, MI Our client is seeking an experienced individual to manage the Front Office operations of an upscale hotel property. The Front Office Manager is responsible for providing quality service while maintaining compliance to policies and procedures and meeting financial goals. $50,000 - $55,000 Responsibilities : ? Ensure customer satisfaction by resolving customer complaints and anticipating potential problems. ? Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. ? Monitor and respond to all social media outlets in in a timely and appropriate manner. ? Implement company programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand) to ensure compliance with LSOPs and SOPs. ? Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses. ? Interact with the sales staff to discuss and implement sales strategies. ? Responsible for key control, inventories, and ordering of supplies. ? Ensure adequate supplies and staff are on hand to provide top quality customer service. ? Comply with attendance rules and be available to work on a regular basis. ? Uphold high level of guest interaction & satisfaction through leadership & visibility. ? Perform any other job duties as assigned. Job Requirements : ? 2 years of managerial experience over a hotel front desk. ? Strong leadership and communication skills. ? Self-starter, willing to ---pitch-in--- and help co- workers with their job duties. ? Maintain a professional appearance and manner at all times. ? Strong attention to detail, time management and computer skills. ? Working nights & weekends regularly. Ben Schwartz, President Harper Associates Direct: 248-737-0431 / Main: 248-932-1170 / Fax: 888-737-8525 Harper Associates is an equal employment opportunity employer and recruiter. The Company---s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Harper Associates also prohibits harassment of applicants or employees based on any of these protected categories. It is also Harper Associates--- policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions or recommendations. Job Requirements:Harper Associates is an equal employment opportunity employer and recruiter. The Company---s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Harper Associates also prohibits harassment of applicants or employees based on any of these protected categories. It is also Harper Associates--- policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions or recommendations.

Keywords: Harper Associates, Ann Arbor , Front Office Manager, Executive , Ann Arbor, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Ann Arbor RSS job feeds