Location: Ann Arbor
Posted on: September 22, 2022
An Assistant Community Manager is responsible for providing
clerical and administrative support to the lead Community
Manager(s). The Assistant Community Manager is the liaison to the
lead Community Manager(s) and homeowners primarily, but will also
occasionally interact with vendors, board members and committee
members, as well as staff at the Associa Client Shared
Service Center (CSSC) and within the branch office.
Job Duties and Responsibilities
Duties include but are not limited to:
--- Field and respond promptly to the majority of homeowner
inquiries via phone, e-mail, work order, letter, and/or in
--- Interact with vendors and assist with addressing emergency
requests as necessary
--- Update notes within homeowner accounts in C3 (Complete Control
of Communities) of all conversations/correspondence with
--- Assist in preparing agendas, update management reports, and
compile documents and copies for Board meeting packages.
--- Prepare newsletters, flyers, and other various documents to
inform homeowners of maintenance service or projects, activities,
--- Assist in preparing annual disclosure packages, annual meeting
notifications, and annual financial statement packages for all
homeowners and arrange bulk mailing of same within the time frames
set by state statute or governing documents.
--- Assist lead Community Manager in monitoring corporate and
client delinquency rates and collections process for account
--- Maintain property files and unit files.
--- Assist lead Community Manager with processing new homeowner
welcome packets, if applicable.
--- Assist lead Community Manager with requests for proposals,
repair quotes, insurance notification lists.
--- Assist lead Community Manager with update of property fact
sheets in C3.
--- Assist lead Community Manager in preparing homeowner CC R
violation letter and communicate results of hearings to homeowners
within the time frames set by state statues or governing documents
--- Assist homeowners with Associa corporate programs (website,
portals, etc.) in accordance with lead Community Manager direction,
client enrollment, and local office protocol.
--- Participate in Associa training including Associa University
--- Other duties as assigned.
Knowledge and Skills
--- Knowledge of Microsoft Office products (Word, Excel, Outlook,
etc.) at a proficient level.
--- Knowledge of communities/property/real estate and homeowners
--- Knowledge of the role of the association board, the Community
Association Manager, and how those roles interface with the
requests of homeowners.
--- Knowledge of typical business correspondence (grammar,
structure, punctuation, spelling, etc.) at a proficient level.
--- Knowledge of conflict resolution techniques at a proficient
--- Professional communication skills (phone, interpersonal,
written, verbal, etc.).
--- Professional customer service skills.
--- Self-motivated, proactive, detail oriented and a team
--- Time management and time critical prioritization skills.
Education and Experience
--- High School Diploma or GED Required
--- Associates Degree Preferred
--- 1 - 2 years of Community Association experience
With more than 180 branch offices across North America, Associa
delivers unsurpassed management and lifestyle services to nearly
five million residents worldwide. Our 10,000+ team members lead the
industry with unrivaled education, expertise and trailblazing
innovation. For more than 40 years, Associa has provided solutions
designed to help communities achieve their vision. To learn more,
Keywords: Associa, Ann Arbor , Assistant Manager, Executive , Ann Arbor, Michigan
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