Night Manager
Company: The Kensington Hotel
Location: Ann Arbor
Posted on: March 20, 2023
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Job Description:
Position: Night Manager
Reports to: Managing Director
Job Type: Full Time (40-60hrs)
Typical Shifts: 2:00p-11:00p or 5:00p-2:00a Tuesday - Saturday with
the occasional Sunday or Monday, according to business needs
Job Description:
-The Night Manager will support operations as the Manager on Duty
for two hotels on the same plot of land: The Kensington Hotel on
State Street and Even Hotels Ann Arbor.
-Assist in the daily operations of the hotel across all
departments: Front Desk, Housekeeping, Restaurant, Banquets,
Kitchen and Maintenance
-Collaborate with department heads to anticipate guest and
associate needs
-Take responsibility for any guest complaints and collaborate with
associates to solve any guest problem
-Take ownership of special requests to ensure that they are
fulfilled with individualized attention, care & concern
-Take the lead in the event of an emergency including but not
limited to: performing all required protocols, contacting EMS,
communicating with Managing Director and completing appropriate
documentation
-Develop and execute opportunities to enhance the guest experience
across departments
-Complete special projects as assigned by the Managing Director
-Implement, and maintain quality standards, including supervision
and direction of staff
-Investigate all safety issues reported during the shift to find
their cause, and give recommendations to avoid repeated issues.
Initiate investigations and complete incident reports when
necessary
-Conduct multiple property safety and security walks-through of
both properties
Keywords: The Kensington Hotel, Ann Arbor , Night Manager, Executive , Ann Arbor, Michigan
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