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Night Manager

Company: The Kensington Hotel
Location: Ann Arbor
Posted on: March 20, 2023

Job Description:

Position: Night Manager

Reports to: Managing Director

Job Type: Full Time (40-60hrs)

Typical Shifts: 2:00p-11:00p or 5:00p-2:00a Tuesday - Saturday with the occasional Sunday or Monday, according to business needs

Job Description:

-The Night Manager will support operations as the Manager on Duty for two hotels on the same plot of land: The Kensington Hotel on State Street and Even Hotels Ann Arbor.
-Assist in the daily operations of the hotel across all departments: Front Desk, Housekeeping, Restaurant, Banquets, Kitchen and Maintenance
-Collaborate with department heads to anticipate guest and associate needs
-Take responsibility for any guest complaints and collaborate with associates to solve any guest problem
-Take ownership of special requests to ensure that they are fulfilled with individualized attention, care & concern
-Take the lead in the event of an emergency including but not limited to: performing all required protocols, contacting EMS, communicating with Managing Director and completing appropriate documentation
-Develop and execute opportunities to enhance the guest experience across departments
-Complete special projects as assigned by the Managing Director
-Implement, and maintain quality standards, including supervision and direction of staff
-Investigate all safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations and complete incident reports when necessary
-Conduct multiple property safety and security walks-through of both properties

Keywords: The Kensington Hotel, Ann Arbor , Night Manager, Executive , Ann Arbor, Michigan

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