Associate Director of Operations
Location: Ann Arbor
Posted on: September 17, 2023
Exciting Opportunities. Unlimited Potential. McKinley is looking
for a motivated and energetic Associate Director of Operations to
join our team in Residential Owned located in our Ann
Arbor/Ypsilanti, Michigan portfolio! An Associate Director of
Operations is responsible for leading a group of Community Managers
to achieve Customer Service standards and Net Operating Income
objectives. You will spend the majority of your time at the front
lines of the business, on-site at our apartment communities,
walking product and evaluating performance.Focus & Assignment:
- Major focus on rent growth and delivering extraordinary
- Your portfolio will consist of (3-6 assets) and your territory
will frequently change based on changing priorities
- You must gain trust and motivate teams while objectively
holding them accountable for excellenceQualifications &
- Evaluates performance of their own team and team members
objectively and critically.
- Delivers high quality written and verbal feedback in a
constructive way. Does so frequently.
- Mastery of best practices across all operational topics (sales,
renewals, work orders, turns, expenses, collections) and the
ability to hold others accountable to these standards.
- Needs to be very organized and have a high degree of follow
through; there can be no slack in the execution of objectives.
- Leads by example through outstanding customer service.
- Takes direction and feedback very well, craving learning
opportunities and personal development.
- Demonstrates a very clear understanding of expectations for
product excellence.Who we are: McKinley, founded in 1968, is a
proven leader in all aspects of investment real estate. McKinley
specializes in solving complex real estate problems for its own
portfolio and select clientele. By creatively applying its solid
47-year track record of success, McKinley generates value and
profits from even the most challenging real estate assets.Who we
REALLY are: We are a THRIVING and GROWING property management
company that lives for challenges and celebrates the successes of
one and all. We are a team that can accomplish anything (seriously,
anything!) and we accomplish our goals through drive, flexibility,
commitment and resourcefulness---and thorough an extreme distaste
for the words "that's not possible". We depend on our employees to
not just do their jobs, but to go above and beyond for our
residents, our partners and for each other every single day. Join
us - and see what teamwork is REALLY all about.We LOVE our
employees! McKinley believes that our people are one of our most
important assets, and we invest in them accordingly. We offer our
employees health/dental/vision benefits, 401(k), Life and AD&D,
Employee Assistance Program, Pre-Paid legal service, ongoing
professional development through McKinley University and much more!
McKinley Companies, LLC is an Equal Opportunity Employer and
maintains a smoke-free environment in all locations. We support a
safe, healthy and drug-free workplace through criminal background
checks and pre-employment drug testing. If you are interested in
becoming part of our world-class team, please submit your resume
Keywords: McKinley, Ann Arbor , Associate Director of Operations, Executive , Ann Arbor, Michigan
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