Associate Director of Operations

Company: McKinley
Location: Ann Arbor
Posted on: September 17, 2023

Job Description:

Exciting Opportunities. Unlimited Potential. McKinley is looking for a motivated and energetic Associate Director of Operations to join our team in Residential Owned located in our Ann Arbor/Ypsilanti, Michigan portfolio! An Associate Director of Operations is responsible for leading a group of Community Managers to achieve Customer Service standards and Net Operating Income objectives. You will spend the majority of your time at the front lines of the business, on-site at our apartment communities, walking product and evaluating performance.Focus & Assignment:

• Major focus on rent growth and delivering extraordinary customer service
• Your portfolio will consist of (3-6 assets) and your territory will frequently change based on changing priorities
• You must gain trust and motivate teams while objectively holding them accountable for excellenceQualifications & Responsibilities:
• Evaluates performance of their own team and team members objectively and critically.
• Delivers high quality written and verbal feedback in a constructive way. Does so frequently.
• Mastery of best practices across all operational topics (sales, renewals, work orders, turns, expenses, collections) and the ability to hold others accountable to these standards.
• Needs to be very organized and have a high degree of follow through; there can be no slack in the execution of objectives.
• Leads by example through outstanding customer service.
• Takes direction and feedback very well, craving learning opportunities and personal development.
• Demonstrates a very clear understanding of expectations for product excellence.Who we are: McKinley, founded in 1968, is a proven leader in all aspects of investment real estate. McKinley specializes in solving complex real estate problems for its own portfolio and select clientele. By creatively applying its solid 47-year track record of success, McKinley generates value and profits from even the most challenging real estate assets.Who we REALLY are: We are a THRIVING and GROWING property management company that lives for challenges and celebrates the successes of one and all. We are a team that can accomplish anything (seriously, anything!) and we accomplish our goals through drive, flexibility, commitment and resourcefulness---and thorough an extreme distaste for the words "that's not possible". We depend on our employees to not just do their jobs, but to go above and beyond for our residents, our partners and for each other every single day. Join us - and see what teamwork is REALLY all about.We LOVE our employees! McKinley believes that our people are one of our most important assets, and we invest in them accordingly. We offer our employees health/dental/vision benefits, 401(k), Life and AD&D, Employee Assistance Program, Pre-Paid legal service, ongoing professional development through McKinley University and much more! McKinley Companies, LLC is an Equal Opportunity Employer and maintains a smoke-free environment in all locations. We support a safe, healthy and drug-free workplace through criminal background checks and pre-employment drug testing. If you are interested in becoming part of our world-class team, please submit your resume on-line.

Keywords: McKinley, Ann Arbor , Associate Director of Operations, Executive , Ann Arbor, Michigan