Organizational Change Management Consultant

Company: College of Charleston
Location: Ann Arbor
Posted on: November 17, 2023

Job Description:

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file. Competitive salary available based on qualifications, experience and education of the selected candidate. As an OCM Consultant you will play a pivotal role in guiding our organization through critical transitions and transformations. You will be responsible for helping staff members embrace changes to business processes and systems, technologies, job roles, and structures within the organization, by engaging with University of Michigan leaders, sponsors, stakeholders, and those impacted by changes to ensure seamless adoption. Your expertise in change management methodologies and your ability to communicate effectively will be essential in fostering a culture of adaptability and driving successful organizational change. This includes planning, executing, and coaching diverse project teams on change management activities that positively impact user awareness, education, adoption, and sustainment across the life cycle of the change strategy. The role will require someone capable of managing multiple highly visible projects, is service-oriented, and has a demonstrated ability to work collaboratively across multiple teams to improve service levels and/or process efficiency. They will maintain focus and drive results by swiftly adjusting strategies, navigating ambiguity, and fostering solution-oriented approaches in a constantly changing environment.

• Lead the application of a large scale change management approach and methodology for the people impacts of change due to process development/transformation and/or technology implementation.
• Act as a lead contributor to ITS university-wide change management activities.
• Assess change readiness and conduct impact analyses to understand the effect of proposed changes on employees, processes, and the overall organizational structure, and present findings to key stakeholders.
• Work with cross-functional teams to design, develop, and implement communication plans, sponsor roadmaps, stakeholder assessments, training plans, and resistance management strategies.
• Partner with the marketing and communications team to create compelling communication plans that keep staff informed, and reach diverse audiences.
• Identify potential obstacles and resistance to change, and devise proactive approaches to address.
• Build strong relationships with sponsors, and key stakeholders at all levels to address concerns, remove barriers, and solicit support and involvement.
• Facilitate discussions surrounding gaps in process improvement and make recommendations for change.
• Establish metrics to assess the effectiveness of change management initiatives, monitor progress, track improvements to adjust strategies as needed.
• Coach service owners, service managers, and leaders through change and serve as a liaison in connecting information and relevant parties with stakeholders.
• May oversee a network of change champions within the organization to help coordinate efforts and encourage adapting a change mindset amongst their peers.
• Partner closely with the project management office to ensure the integration of change management activities within the overall project plan.
• Collaborate with performance support analysts to design and deliver training materials that equip and support employees with the knowledge and skills needed to successfully adapt to changes and build the organization's capabilities.
• Stay up-to-date with industry trends and best practices in change management.
  • Bachelor's in organizational psychology, business administration, human resources, organizational development or an equivalent of education and experience.
  • 2-4 years experience leading implementation of complex large scale changes.
  • Strong understanding of change management methodologies, tools, and best practices.
  • Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
  • Familiarity with project management approaches and tools.
  • Excellent problem-solving and analytical abilities, coupled with a data-driven approach to decision-making.
  • Ability to work in a fast paced and dynamic environment, with a strong sense of adaptability and resilience.
    • Change management certification (e.g., Prosci, ACMP, ATD) is a plus.
    • Previous experience working in an Information Technology environment.
    • A keen awareness of change management within the dynamic landscape of higher education. UM- ITS welcomes a healthy applicant pool so we encourage all interested applicants to apply. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. Physical Requirements/Work Location Flexible work arrangements are available and the position is hybrid, based in Ann Arbor, MI, requiring some days on site due to the collaborative nature of the team. Details can be worked out with the hiring manager. Benefits at the University of Michigan In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include: Generous time off
      • A retirement plan that provides two-for-one matching contributions with immediate vesting
      • Many choices for comprehensive health insurance
      • Life insurance
      • Long-term disability coverage
      • Flexible spending accounts for healthcare and dependent care expenses
      • Dental and Vision Insurance
      • Parental and Maternity Leave Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. The University of Michigan is an equal opportunity/affirmative action employer.
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Keywords: College of Charleston, Ann Arbor , Organizational Change Management Consultant, Executive , Ann Arbor, Michigan