EVS Operations Manager
Company: Trinity Health
Location: Ann Arbor
Posted on: November 19, 2023
Job Description:
Employment Type: Full time Shift: Description: POSITION
PURPOSEResponsible for supporting the General Manager in oversight
of the day-to-day operations of the Regional Health Ministry's
(RHM) Environmental Services (EVS) Department.Works collaboratively
with all levels of leadership teams at RHMs and within the region.
Assists in development and implementation of effective cost
reduction plans and processes that support Trinity Health and RHM
EVS goals, objectives, strategies, policies, and procedures.
Ensures productivity improvement objectives are met, while
cultivating service/product quality and customer satisfaction.
Ensures the General Manager and RHM stakeholders are kept abreast
of issues or problems impacting program efficiencies and
effectiveness. Develops and trains talent to ensure program
quality, sustainability, long-term growth, and development. Leads
by exemplifying the mission, vision and values of Trinity Health
and the Regional Health Ministry.ESSENTIAL FUNCTIONSKnows,
understands, incorporates, and demonstrates the Trinity Health
Mission, Vision, and Values in behaviors, practices, supports and
endorses senior leadership decisions, goals, objectives, and
strategies.Assists the General Manager in day-to-day management of
the RHM's EVS department and ensures program service support
objectives are met. Leads teams to provide a work environment that
fosters positive energy, creativity, and teamwork among colleagues
across all functional areas. Provides operational and technical
support to the General Manager in support of RHM stakeholders and
EVS managers and colleagues in support of the overall management of
EVS programs. Coordinates within the RHM:
- Implementation of core program systems (Cleaning Practices and
protocols, auditing tools, competencies, etc.)
- Staff schedules and daily work assignments.
- Special project cleaning schedules as designed and required to
properly maintain standards of cleanliness, per local, regulatory
and THS standards.Keeps the General Manager informed of issues
affecting program costs, service capabilities, effectiveness and
efficiencies, as well as issues noted during Performance
Improvement audits as assigned.Meets with direct reports and staff,
as required, to review overall operations goals/objectives, to
address shortfalls and open issues and to encourage open dialogue
for suggested process improvements.Develops and administers Program
Quality Evaluations and reviews Customer Satisfaction Survey scores
for discrepancies and overall customer satisfaction for Hospitality
Services. Prepares Performance Improvement Plans (PIP) where
necessary to resolve customer satisfaction issues and address
program quality deficiencies.Interviews, hires, trains, appraises,
counsels, and supervises staff as directed; handles disciplinary
actions. Reviews and approves expense reports and holds direct
reports accountable to Trinity Health and THS policies and
procedures. Reviews hiring justifications to ensure financial cost
saving merit. Ensures timely completion of annual performance
appraisals as assigned by the General Manager; addresses colleague
problems and issues related to their work or environment. Fosters
the development of diverse teams at all levels as appropriate and
outlines annual skills development, career growth opportunities,
and improvement objectives with direct reports. Establishes and
monitors progress on objectives and takes the necessary actions to
resolve and prevent recurring issues. Provides the necessary
leadership and oversight in cases where disciplinary action or
termination is warranted. Manages multiple projects and tasks in a
fast paced environment and possesses the ability to adapt to
change. Demonstrates the ability to develop a project plan for
major projects with milestones to determine schedule of
deliverables to advance project outcomes. Participates in various
RHM committees (Safety; Green; Disaster Preparedness; Infection
Control; HR advisory, etc.) as required or selected and remains an
engaged interdisciplinary team player in RHM operations.Ensures all
aspects of departmental operations function in a compliant, optimal
and efficient manner that ensures patient and customer
satisfaction.Ensures that there are ongoing effective quality
improvement programs within the department, inclusive of the
cleaning, safety and infection control in the appropriate areas of
the hospital.Ensures safe conditions and procedures are followed at
all times to minimize/eliminate workman's compensation claims and
create a safe working environment for all Environmental Services
colleagues.Maintains accurate and appropriate records as
required.Demonstrates a cost-conscious attitude to time usage and
consistently makes the best use of time.May handle additional
duties and responsibilities as needed or assigned.Maintains a
working knowledge of applicable Federal, State and local
laws/regulations; the Trinity Health Integrity and Compliance
Program and Code of Conduct; as well as other policies and
procedures in order to ensure adherence in a manner that reflects
honest, ethical and professional behavior.MINIMUM QUALIFICATIONSA
comprehensive knowledge and understanding of
Housekeeping/Environmental Services institutional management and
hospitality management principles and practices as normally gained
through a minimum of two to four years progressive Housekeeping and
Environmental Services experience. Bachelor's degree and/or CHESP
certification preferred.Demonstrated knowledge and understanding of
JCAHO, Federal, State and local laws, regulations and codes related
to safety, sanitation and maintenance of the environment including
bio-hazardous and infectious waste management.Ability to work
effectively in a diverse, collaborative, and team oriented
culture.Ability to develop methodologies for collecting and
analyzing relevant data; to audit program processes; monitor
quality; identify, problems and their root causes, and make
recommendations for improvement.Excellent leadership, analytical,
organizational, planning, delegation, coaching, communication
(verbal, written and interpersonal), and computer (MS Word, Excel,
Outlook, PowerPoint) skills; with a continuous improvement mindset
and ability to challenge conventional thinking at all levels of the
organization.A personal presence characterized by a sense of
honesty, integrity, and caring with the ability to inspire and
motivate others to promote the philosophy, mission, vision, goals,
and values of Trinity Health.Ability to be a self-starter and
independent worker able to manage multiple conflicting priorities
and demands.Ability to delegate responsibilities effectively and
provide regular follow up to ensure objectives is met.PHYSICAL /
MENTAL REQUIREMENTS AND WORKING CONDITIONS Works in a well-lighted,
well-ventilated area. Occasionally exposed to normal hospital
conditions. Mobility and ability to stand, walk, bend, stoop and
reach as necessary to manage environmental services duties (60% of
the time). TRINITY HOSPITALITY SERVICES MISSION STATEMENT In the
spirit of our guiding behaviors, as stewards of Trinity Health, our
pledge is to deliver culinary, nutritional and hospitality
excellence in a compassionate and innovative manner to all we serve
across our ministry. Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000
physicians and clinicians across 25 states. Because we serve
diverse populations, our colleagues are trained to recognize the
cultural beliefs, values, traditions, language preferences, and
health practices of the communities that we serve and to apply that
knowledge to produce positive health outcomes. We also recognize
that each of us has a different way of thinking and perceiving our
world and that these differences often lead to innovative
solutions.Our dedication to diversity includes a unified workforce
(through training and education, recruitment, retention, and
development), commitment and accountability, communication,
community partnerships, and supplier diversity.
Keywords: Trinity Health, Ann Arbor , EVS Operations Manager, Executive , Ann Arbor, Michigan
Didn't find what you're looking for? Search again!
Loading more jobs...