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Admin Asst Inter Healthcare

Company: Um Hospital
Location: Ann Arbor
Posted on: March 27, 2020

Job Description:

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interests in the position and outline skills and experience that directly relate to this position.

Job Summary
The office of Patient Relations & Clinical Risk is looking for a qualified candidate for the position of Administrative Assistant Intermediate Healthcare. This position will support multiple staff members. The Administrative Assistant must exercise considerable discretion in matters of a highly sensitive or confidential nature and possess highly developed organizational and communication skills, along with a commitment to Michigan Medicine core values, including service excellence. This position is part of a Call Center telephone triage area.

Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

Responsibilities*
80%

  • Telephone triage and reception of internal and external visitors with our Core Functions Team. Effective response and follow-up of inquiries made by customers applying a broad knowledge of principles, practices, and procedures. Excellent customer service skills required.
  • Provide accurate documentation, data entry, updates, and queries of a highly confidential nature in data systems including Microsoft Access and Radical Logic.
  • Initiate, compose, and edit correspondence regarding matters of a sensitive or confidential nature meeting time sensitive deadlines. 10%
    • Additional support for PR e-mail box, Press-Ganey Reports, Web Comments, and House Manager Report responses.
    • Completion of regular data reports.
    • Project work as needed. 10%
      • Maintain electronic calendars and initiate, coordinate, and schedule meetings.
      • Provide back up and cross coverage for other Administrative Assistants.
      • Additional clerical administrative duties as assigned.

        Required Qualifications*
        Educational Qualifications : BS/BA Degree
        Department Qualifications:
        Two or more years of progressively responsible office or other related professional experience. Call Center experience welcomed. A high level of interpersonal and communication skills required along with excellent organizational skills, the ability to produce professional correspondence, and ability to multitask in a team environment. Self-motivated with the ability to problem solve issues without direct supervision. Willingness to perform a wide range of tasks. Must have flexible scheduling with occasional after hours work as necessary. Considerable skill in Microsoft Office (Word, Excel, Access, Publisher, Visio, and PowerPoint) in a PC environment. Experience in Radical Logic a plus. Experience using database programs a plus. Excellent attendance and punctuality required.

        U-M EEO/AA Statement
        The University of Michigan is an equal opportunity/affirmative action employer.

Keywords: Um Hospital, Ann Arbor , Admin Asst Inter Healthcare, Healthcare , Ann Arbor, Michigan

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