Admin Asst Inter Healthcare
Company: Um Hospital
Location: Ann Arbor
Posted on: March 27, 2020
A cover letter is required for consideration for this position
and should be attached as the first page of your resume. The cover
letter should address your specific interests in the position and
outline skills and experience that directly relate to this
The office of Patient Relations & Clinical Risk is looking for a
qualified candidate for the position of Administrative Assistant
Intermediate Healthcare. This position will support multiple staff
members. The Administrative Assistant must exercise considerable
discretion in matters of a highly sensitive or confidential nature
and possess highly developed organizational and communication
skills, along with a commitment to Michigan Medicine core values,
including service excellence. This position is part of a Call
Center telephone triage area.
Michigan Medicine improves the health of patients, populations and
communities through excellence in education, patient care,
community service, research and technology development, and through
leadership activities in Michigan, nationally and internationally.
Our mission is guided by our Strategic Principles and has three
critical components: patient care, education and research that
together enhance our contribution to society.
- Telephone triage and reception of internal and external
visitors with our Core Functions Team. Effective response and
follow-up of inquiries made by customers applying a broad knowledge
of principles, practices, and procedures. Excellent customer
service skills required.
- Provide accurate documentation, data entry, updates, and
queries of a highly confidential nature in data systems including
Microsoft Access and Radical Logic.
- Initiate, compose, and edit correspondence regarding matters of
a sensitive or confidential nature meeting time sensitive
- Additional support for PR e-mail box, Press-Ganey Reports, Web
Comments, and House Manager Report responses.
- Completion of regular data reports.
- Project work as needed. 10%
- Maintain electronic calendars and initiate, coordinate, and
- Provide back up and cross coverage for other Administrative
- Additional clerical administrative duties as assigned.
Educational Qualifications : BS/BA Degree
Two or more years of progressively responsible office or other
related professional experience. Call Center experience welcomed. A
high level of interpersonal and communication skills required along
with excellent organizational skills, the ability to produce
professional correspondence, and ability to multitask in a team
environment. Self-motivated with the ability to problem solve
issues without direct supervision. Willingness to perform a wide
range of tasks. Must have flexible scheduling with occasional after
hours work as necessary. Considerable skill in Microsoft Office
(Word, Excel, Access, Publisher, Visio, and PowerPoint) in a PC
environment. Experience in Radical Logic a plus. Experience using
database programs a plus. Excellent attendance and punctuality
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative
Keywords: Um Hospital, Ann Arbor , Admin Asst Inter Healthcare, Healthcare , Ann Arbor, Michigan
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