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Physician AR Follow Up Team Lead

Company: Medi-Centrix
Location: Clinton
Posted on: April 9, 2021

Job Description:

Company Overview

Medi-Centrix offers a physician-focused approach to revenue cycle management, data extraction, and decision support. We help physicians navigate the healthcare landscape as it evolves and prepare you for participation in value-based care arrangements and bundled payment models. To ensure that our strategy and deliverables continue to address the most pressing needs of today's physician community, we rely on our Physician Advisory Board to provide valuable insights.

Job Purpose

The AR Follow Up Team Lead supports management team with the coordination of activities and operations of AR Follow up department.

Duties And Responsibilities

  • Assist AR representative team members by answering questions and providing support for their ongoing success
  • Provide initial training on the client host system
    • Assist and support AR follow up representatives with research on A/R related projects
    • Assist in tracking productivity and quality of AR Representatives
    • Identify areas of opportunity for improvement through one on one evaluation of AR Representative team
    • Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites
    • Meets and maintains daily productivity/quality standards established in departmental policies and supports training needs identified to ensure teams success in this area
    • Meets and maintains quality standards established in departmental policies and supports training needs identified to ensure the teams success in this area
    • Uses the workflow system, client host system and other tools available to them to collect payments and resolve accounts
    • Adheres to the policies and procedures established for the client/team
    • Knowledge of timely filing deadlines for each designated payer
    • Initiate appeals when necessary
    • Ability to identify and correct medical billing errors
    • Send appropriate appeals, accurate requesting information, supporting documentation, and effective communication to complete recovery process
    • Ability to analyze, identify and resolve issues causing payer payment delays
    • Ability to analyze, identify and trend claims issues to proactively reduce denials
    • Understanding of under payments and credit balance process
    • Perform special projects and other duties as needed. Assists with special projects by utilizing excel spreadsheets, and the ability to communicate results
    • Act cooperatively and courteously with patients, visitors, co-workers, management and clients
    • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
    • Work independently from assigned work queues
    • Maintain confidentiality at all times
    • Maintain a professional attitude
    • Other duties as assigned by the management team

      Qualifications And Skills
      • Experience in insurance collections, including submitting and following up on claims for a Medical Practice, Medical Facility/Medical Billing Company, Ambulatory Surgical Center, and/or Hospital
      • Experience with the Client's host system.
      • Experience with training new users
        • Physician/Professional Billing:
        • Knowledge of the denied claims and appeals process
        • Extensive knowledge of individual payor websites, including Navinet and Novitasphere
        • Knowledge of Medical Terminology, CPT Codes, Modifiers and Diagnosis Codes
        • Ability to work well individually and in a team environment
        • Proficiency with MS Office. Must have basic Excel skillset
        • Experience with practice management systems. EPIC PB, Allscripts and/or Cerner preferred
        • Strong communication skills/oral and written
        • Strong organizational skills
          Working Conditions
          • General Office Environment
          • While performing the duties of the job, the employee is occasionally required to move around the work area
          • Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
          • The employee must be able to follow directions, get along with others and handle stress
          • The noise level in the work environment is usually minimal
            Medi-Centrix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Medi-Centrix complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Keywords: Medi-Centrix, Ann Arbor , Physician AR Follow Up Team Lead, Healthcare , Clinton, Michigan

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