Registration Liaison - 500691
Company: University of Toledo
Location: Toledo
Posted on: April 2, 2026
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Job Description:
Title: Registration Liaison Department Org: Registration -
108820 Employee Classification: B5 - Unclass Full Time AFSCME HSC
Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start
Time: 7:30AM End Time: 4:00PM Posted Salary: 11.89 Float: True
Rotate: True On Call: True Travel: True Weekend/Holiday: True Job
Description: The Registration Liaison holds an important role in
setting the tone for the patient experience. Many times the
Registration Liaison will be the first and last person to interact
with the patient during their visit to UTMC. This position assists
in patient and visitor navigation and satisfaction. Provides aid to
patient flow through the registration process and then to the
appropriate department for services. Provides general information
to hospital users, patients and families. Communicates effectively
to service delivery areas to maximize patient flow and customer
service outcomes both internally and externally. The Registration
Liaison is instrumental in making sure patients have a positive
patient centered experience at UTMC. Minimum Qualifications:
Excellent communication skills, oral and written skills. Experience
in internet, internet navigation, word processing, standard
computer manipulation. Experience with Word and Excel, required.
Ability to work with minimum supervision. Ability to deal with
confrontation. Ability to develop and maintain professional,
service oriented working relationships with patients, families,
physicians, nurses, co-workers, supervisors and others. Ability to
enter data, perform multiple tasks and work independently. Must be
able to understand and comply with policies and procedures. Possess
analytical and problem solving skills Ability to work
collaboratively with a high performance team of professionals in
partnership toward common objectives Work in a professional office
or hospital environment with possible high stress levels ? Required
Education/Experience/Licensing: High school graduate or equivalent
required. Minimum 2 years’ experience in customer service role
required Preferred Qualifications: Conditions of Employment: To
promote the highest levels of health and well-being, the University
of Toledo campuses are tobacco-free. Pre-employment health
screening requirements for the University of Toledo Health Science
Campus Medical Center will include drug and other required health
screenings for the position. Equal Employment Opportunity
Statement: The University of Toledo is an equal opportunity
employer. The University of Toledo does not discriminate in
employment, educational programs, or activities on the basis of
race, color, religion, sex, age, ancestry, national origin, sexual
orientation, gender identity and expression, military or veteran
status, disability, familial status, or political affiliation. The
University is dedicated to attracting and retaining the best and
brightest talent and fostering a culture of respect. The University
of Toledo provides reasonable accommodation to individuals with
disabilities. If you require accommodation to complete this
application, or for testing or interviewing, please contact HR
Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the
hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation
request. Computer access is available at most public libraries and
at the Office of Human Resources located in the Center for
Administrative Support on the UToledo Main Campus.
Keywords: University of Toledo, Ann Arbor , Registration Liaison - 500691, Healthcare , Toledo, Michigan
