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Guest Services Manager

Company: Plum Market
Location: Ann Arbor
Posted on: January 16, 2020

Job Description:

Now Hiring - Team Leader of Guest Services - Full Time Position Plum Market, 3601 Plymouth Rd., Ann Arbor, MI Plum Market is not your neighborhood grocery store. It is much, much more. We are committed to offering the very best selections of All Natural, Organic, Local, and Specialty items in a full-service retail grocery shopping experience. We want nothing less than to revolutionize the way our community shops for food. Front End Team Leader is responsible for the exceptional execution of guest service at the Service Desk and the Cashier Pods. They ensure all Plum Market service standards are met and guest issues are resolved. They will train, supervise, oversee, and manage Front End Team Members and ensure they comply with the operating policies and procedures of Plum Market. Qualifications: - Ability to model and provide exceptional guest service. - Must have a love of natural, organic and specialty food. - Ability to lead by example and set clear expectations. - Must have a minimum one year in a leadership position capacity or equivalent. - -Must have basic math skills and a strong knowledge of cash handling. - -Able to oversee, train, and operate all aspects of a computerized POS System - -Excellent written and verbal communication skills; strong organizational skills. - -Must be proficient in Microsoft Word, Excel and E-mail. - -Ability to work a variety of shifts including nights, weekends and holidays. - -Stand and walk for up to 4 hours without a break. - -Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted. Responsibilities: - -Model and provide exceptional guest service. - -Responsible for achieving 90% average or higher on all Mystery shop scores. - -Will train, mentor and coach Team Members to succeed. - -Oversee and train all cash handling, check processing and POS policies. - -Track, coach and provide discipline for all cash discrepancies. - -Logging, tracking and providing discipline for all attendance issues. - -Prepare and administer discussion notes and written notices of discipline. - -Effectively resolve guest issues. - -Inventory and order front end supplies. - -Write an effective weekly labor schedule and adhere to the labor budget. - -Write and administer performance reviews. - -Effectively communicate with Guests, Team Members and Store Leadership. - -Ensure Team Member compliance of all relevant Plum Market policies and standard operating procedures. Benefits of working at Plum Market Part-time and Full-time positions available. We can offer a variety of shifts to work with your schedule. You can learn about great food and grow your passion at the same time. We provide training resources and support. Competitive Pay. Paid time and a half for working any of these five Federally recognized holidays: New Year's Day, Labor Day, Fourth of July, Memorial Day and Thanksgiving. Promotional opportunities available. We are a growing company and you can grow with us! Variety of medical, dental, and vision benefits to cover you and/or your family. 401K. 20% off Team Member Discount. 50% off Team Member Lunch Discount. Ability to participate in the My Rewards program while shopping where you work. Plum Market offers a desirable and rewarding place to work. Employment is contingent on a successful background Check. We look forward to working with you!!

Keywords: Plum Market, Ann Arbor , Guest Services Manager, Hospitality & Tourism , Ann Arbor, Michigan

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