Customer Service Representative
Company: First Federal Bank
Location: Hudson
Posted on: August 2, 2022
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Job Description:
DescriptionPosition Title: Customer Service Representative
Department: Retail Position Reports to: Client Service Manager
Position Supervises: No Direct Reports Position Summary: Support
the companys mission statement and sales goals by maintaining a
high-level of customer service, processing daily transactions as
well as identifying and utilizing cross selling opportunities.
Demonstrate and implement our Trusted Advisor strategy to all
internal and external customers. Duties and Responsibilities: +
Meet the needs of customers by providing accurate, personable,
prompt and efficient processing of all transactions in accordance
with Customer First.+ Provides exceptional service with knowledge
of all retail products and services.+ Adhere to the Six-Step
Experience guidelines with each customer interaction.+ Maintain a
balanced drawer within Customer Service Performance Parameters.
Report any discrepancies to the supervisor as necessary.+ Buy and
sell currency from the vault as necessary, ensuring that teller
drawer cash limits are not exceeded.+ Examine checks deposited and
determine proper funds availability based on regulation
requirements and complete Hold Notices.+ Assist in resolving
customer issues by responding competently and consistently to both
internal and external customer requests.+ Recognize product and
financial sales and service opportunities and refer to appropriate
partners in Retail, Commercial, Wealth Management, Private Banking
and First Insurance Group.+ Answer basic customer inquiries
regarding interest rates, service charges, and account histories
while complying with disclosure requirements, regulations and
consumer privacy policies.+ Demonstrates a positive reflection of
the organization in public through their actions and behaviors.+
Maintain and ensure compliance standards by complying with all bank
policies and procedures.+ Coordinate service requests with other
departments.+ Complete other duties as assigned. Education,
Certification, License and Experience: + High school graduate or
equivalent.+ Previous cash handling or customer service preferred
Skills and Knowledge: + Excellent interpersonal, communication and
organizational skills.+ Professional appearance, dress, and
behaviors.+ Problem solving, critical thinking skills and time
management skills+ Detail oriented and the ability to manage
multiple initiatives in a timely manner.+ Ability to operate
related computer applications and business equipment+ Engage in
completing the job specific learning plan.+ Knowledge of CSR
policies and procedures including various federal regulations
including Bank Secrecy Act, Community Reinvestment Act, Americans
with Disabilities Act, Right to Financial Privacy Act,
Gramm-Leach-Bliley Act, Regulation E and teller roles and
responsibilities relating to each Act.+ Compliance with Bank
Secrecy Act, OFAC and USA PATRIOT Act including accurate completion
of CTR, Monetary Instrument log, and reporting of suspicious
activities to supervisor. Work Environment: This job operates in a
professional office environment. Work is normally performed in a
typical interior work environment which does not subject the
employee to any hazardous or unpleasant elements. Physical
Requirements: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to speak or hear, stand or sit for long periods of time,
open filing cabinets, walk, stoop or bend, use hands to handle or
feel and reach with hands and arms. The employee must frequently
lift and/or move up to 10 pounds, occasionally lift and/or move up
to 25 pounds and complete tasks requiring manual dexterity. Ability
to drive a vehicle for travel is required for the position.Premier
Financial Corporation is an Affirmative Action and Equal
Opportunity employer. We consider all qualified applicants without
regard to race, religion, color, sex, national origin, age, sexual
orientation, gender identity, disability or any other legally
protected status.The above statements are intended to describe the
essential functions of the job and the qualifications of the person
assigned to it. They are not intended as an exhaustive list of all
job duties, responsibilities and requirements. Duties,
responsibilities and activities may change or new ones may be
assigned at any time with or without notice. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. This job description does not
constitute a contract of employment. Employment is at will and may
be terminated at any time.#IND123
Keywords: First Federal Bank, Ann Arbor , Customer Service Representative, Hospitality & Tourism , Hudson, Michigan
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