Host/Hostess (Cashier) for Buffalo Wild Wings
Company: Buffalo Wild Wings
Location: Ann Arbor
Posted on: September 22, 2022
JOB DESCRIPTION SUMMARY: The Host/Hostess is responsible for
providing excellent guest service by engaging the guest, taking
orders, efficiently delivering food and accepting payment. This
position is critical to Buffalo Wild Wings and impacts the sports
bar by supporting team members and inspiring legendary experiences
between friends .
Inspire lengendary experiences between friends for our guests by
creating an atmosphere of happiness and a sense of community.
Informsguests of specials and/or promotions, answers questions and
makes suggestions when asked.
Uses up-selling techniques with every guest to enhance
Addresses guest concerns and informs Manager.
Promotes excellence, cooperation and teamwork within the
Supports and assists team members, including bussing tables and
assisting guests needs.
Sets-up, maintains and operates the front counter and condiment
Checks Guest identification to ensure they meet minimum 40 year age
requirements for consumption of alcoholic beverages
Adheres to standardized portion sizes, quality standards and
department rules and procedures.
Follows the cashier sequence of service excellence.
Answer the telephone and responds to inquiries with enthusiasm.
Takes drink and food orders and accurately inputs into register
Ensures the correct drinks and food ordered are delivered to the
Collects payment and makes correct change or processes credit card
Practices safe food handling and cleanliness standards at all
Bags and manages takeout orders, checks for accuracy
Maintains clean and orderly cashier area.
Thanks guests as they leave and solicit feedback about the quality
Ensures PCI credit card compliance.
Unloads trucks, pallets, and cases offood and beverage and puts in
Other duties as assigned.
SKILLS/QUALIFICATIONS: Guest service mentality; has a genuine
desire to serve the customer.
Strong verbal communication and listening skills.
Self starter who is energetic and flexible.
Maintains a calm, tactful demeanor when dealing with difficult
Prioritizes responsibilities and achieves results through multi
Forms strong working relationships within team.
Identifies additional tasks to be completed and willingly assists
Follows direction with focused attention.
Minimum one year of experience in a customer service position
Must be able to stand and exert fast-paced mobility for periods of
up to 4 hours in length.
PHYSICAL REQUIREMENTS: NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)
Check All That Apply References
Standing/Walking: Remaining on ones feet
in an upright position at a workstation or moving about in a work
Sitting: Remaining in a normal seated position.
Carrying: Moving an object usually by holding it in hands or arms,
or on shoulders.
Lifting: Raising an object from one level to another with hands or
arms and/or shoulders, back and legs. Must be able to lift items up
to 25 pounds.
Pushing/Pulling: Exerting force upon an object so that object moves
away from/towards the force
Stooping; Bending body downward and forward by bending spine at
Bending: Bending knees to come to rest on knees or knee.
Reaching; Extending hands or arms in any direction.
Handling; Seizing, holding, grasping, turning or otherwise
performing precision work with hands.
Bending/Twisting; Continual intermittent twisting of the spine.
Talking; Expressing or exchanging ideas by means of the spoken
Hearing; Receiving detailed information through oral
Vision; Clarity of vision at near or far distances.
Computer usage or other special equipment operated.
Required qualifications: 16 years or older
Legally authorized to work in the United States
Keywords: Buffalo Wild Wings, Ann Arbor , Host/Hostess (Cashier) for Buffalo Wild Wings, Hospitality & Tourism , Ann Arbor, Michigan
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