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Hotel Front Desk Agent / Customer Service

Company: Kensington Hotel
Location: Ann Arbor
Posted on: November 23, 2022

Job Description:

Position : Guest Service Agent Reports to: Front Office Manager Job Type: Full Time (32-40 hrs) Typical Shifts : 7:00a- 3:00p (2-3 days per week) and 3:00p-11:00p (2-3 days per week) Schedule Requirements: Comply with attendance rules and be available to work nights and weekends on a regular basis. Job Description: Greet and register guests, providing prompt and courteous service.FREE meal provided with each shift.Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate action.Complete registration process by inputting & retrieving information from computer, confirming pertinent information. Promote sales initiatives. Make appropriate selection of rooms based on guest needs. Provide welcome folders containing room keys, certificates, coupons, as appropriate.Verify/swipe credit cards for authorization. Handle cash, make change and balance an assigned cash bank. Accept and record vouchers, travelers checks, and other forms of payment.Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate with guests. Retrieve mail/packages.Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.Field guest complaints, conduct research, develop effective solutions, negotiate results. Listen and extend assistance. Remain calm and alert during emergency situations and heavy hotel activity.Perform any other job related duties as assigned. Job Requirements: Must be 18 years or olderMust have the ability to communicate in English.Self-starting personality with an even disposition.Maintain a professional appearance and manner at all times.Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.Ability to use a calculator to prepare moderately complex mathematical calculations without error.Ability to effectively deal with customers, with high levels of patience, tact and diplomacy.Ability to establish and maintain effective working relationships with associates and customers.Ability to stand and move throughout front office and continuously perform essential job functions.Ability to access and accurately input information using a moderately complex computer system.Ability to observe and detect signs of emergency situations.Job Type: Full-timePay: $16.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insuranceSchedule: 5x8 8 hour shift Day shift Night shift Weekend availabilityLanguage: English (Required)Shift availability: Day Shift (Required) Night Shift (Required)Work Location: One location

Keywords: Kensington Hotel, Ann Arbor , Hotel Front Desk Agent / Customer Service, Hospitality & Tourism , Ann Arbor, Michigan

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