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Customer Service Representative - part-time

Company: Avfuel
Location: Ann Arbor
Posted on: November 24, 2022

Job Description:

Customer Service RepresentativeLocation: Ann Arbor, MIEmployment Type: Part TimeHours: Monday through Friday: 10am -3pm and occasional full-time coverage for sick and vacation days.Department: ReceptionDescription:We are seeking a Customer Service Representative for a bustling reception area with primary responsibilities of handling the telephone switchboard, greeting guests and regular administrative tasks. Many of our Customer Service Representatives have been promoted to key roles within the company as this position provides significant exposure to the various Avfuel divisions.Duties:Answer multi-line switchboard and transfers all calls to the proper individuals or departmentsCommunicates professionally in person, on the phone and in email correspondenceFollow reception opening/closing procedures and all other procedures during shiftProvides excellent customer skills while interacting with employees, customers, vendors and visitorsResolve customer requests, questions and complaintsMaintain internal phone extension lists and calendarsClerical Assignments: mailings, creating letters, copying, faxing, managing incoming, outgoing USPS mail, UPS and Fed-ExManage office supply purchases and deliveryHelp plan employee eventsProvide staff with notificationsOversee inventory, including purchasing and stocking of all paper goods, cleaning supplies, and food & beverageOther duties and special projects as assigned by managementPerformance Expectations:Must have an innate desire to provide outstanding customer careGreet all guests professionally and enthusiasticallyPositively responds to direction and requests for assistance when neededSelf-motivated and enjoys learningFlexible and detail orientedTake initiative to understand and support other departmentsQualifications:High school diplomaMust have experience answering the phone, email, filing, faxing and computer skills including Microsoft productsAbility to multi-task, prioritize, and problem solveAbility to work independently while understanding the necessity for communicating and coordinating work efforts with other employeesMaintain a positive and outgoing attitude at all timesExperience in providing great service to customers and co-workersPassionate about going above and beyond to create a lasting impressionApply online at EEO/AA

Keywords: Avfuel, Ann Arbor , Customer Service Representative - part-time, Hospitality & Tourism , Ann Arbor, Michigan

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