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Remote Software Customer Support Engineer

Company: VirtualVocations
Location: Ann Arbor
Posted on: April 6, 2021

Job Description:

A software development company has an open position for a Remote Software Customer Support Engineer. Core Responsibilities Include: Resolving customer questions in chat, email, and over zoom Juggling customer conversations while maintaining five-star customer service Owning swift resolution of technical issues Required Skills: Experience with CSS/HTML/Javascript & REST API's Experience with Support ticketing software (Zendesk, Helpscout, etc) Experience with logs (AWS, Google Cloud, Graylog) General knowledge about APIs and endpoints 3+ years in software (SaaS) customer support Experience with JIRA

Keywords: VirtualVocations, Ann Arbor , Remote Software Customer Support Engineer, IT / Software / Systems , Ann Arbor, Michigan

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