Remote Software Customer Support Engineer
Company: VirtualVocations
Location: Ann Arbor
Posted on: April 6, 2021
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Job Description:
A software development company has an open position for a Remote
Software Customer Support Engineer. Core Responsibilities Include:
Resolving customer questions in chat, email, and over zoom Juggling
customer conversations while maintaining five-star customer service
Owning swift resolution of technical issues Required Skills:
Experience with CSS/HTML/Javascript & REST API's Experience with
Support ticketing software (Zendesk, Helpscout, etc) Experience
with logs (AWS, Google Cloud, Graylog) General knowledge about APIs
and endpoints 3+ years in software (SaaS) customer support
Experience with JIRA
Keywords: VirtualVocations, Ann Arbor , Remote Software Customer Support Engineer, IT / Software / Systems , Ann Arbor, Michigan
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