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Billing Support Specialist (Web-Hosting) - Remote -WHMCS

Company: A2 Hosting
Location: Ann Arbor
Posted on: April 8, 2021

Job Description:

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.Employment Type: Full-time, non-exempt, telecommute.Examples of Responsibilities:+ Delight the customer with billing assistance to inquiries via phone and email.+ Quote prices for services, upgrades, downgrades, etc.+ Review incoming orders to ensure service is delivered promptly.+ Check orders that have been flagged for review for possible activation.+ Process account terminations and refunds, where applicable.+ Handle chargeback inquiries.+ Perform regular audits.Required Skills:+ Strong customer service skills+ Excellent interpersonal skills with direct customer interaction experience.+ Excellent written and verbal communication skills (for non-English speakers: English level - B2 and above)+ Previous billing experience and/or WHMCS experience a plus.Benefits:+ The ability to work from home, **this position is 100% remote**+ Competitive base compensation in USD.+ Paid parental leave.+ Paid vacations, holidays and sick time.+ Healthy team culture and collaborative work environment+ Great management with no bureaucracy+ Bonus for referring friends (referral program)US-based Team Members are eligible for:+ Subsidized health insurance, dental and vision coverage also available.+ Company-matching 401k, traditional or Roth.+ Short-term and long-term disability coverage.+ Company provided life insurance.Final note: This is a customer service position, not one in accounting or finance or in billing and coding.

Keywords: A2 Hosting, Ann Arbor , Billing Support Specialist (Web-Hosting) - Remote -WHMCS, IT / Software / Systems , Ann Arbor, Michigan

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