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Technical Support Representative

Company: Aerotek
Location: Ann Arbor
Posted on: April 9, 2021

Job Description:

THIS IS A FULLY REMOTE POSITIONDescription:Candidate will be responsible for the following: answering approximately 15-20 calls a day from customers. The calls will be from employees of auto body shop or insurance offices that use the client software and trouble shooting any questions/issues they are having with the product. Communicates issues clearly and effectively to clients all while documenting all customer interactions thoroughly. Goal is to handle all calls with a 1st call resolution mindset but If questions are too technical they will pass off technical questions and issues to Technical Support Representatives.Skills:Customer Service Rep*, Call Center, inbound calls, troubleshoot, call resolution, tech* support, help deskTop Skills Details:Customer Service, Troubleshoot, TechnicalAdditional Skills & Qualifications:Must Have:1+ Years of recent experience in a call center where they were providing customer service/troubleshooting. Must be Computer savvy (way to validate is if they have the ability to troubleshoot setting up printer or access internet explorer) , Ability to do basic research on the internet. Ability to do troubleshooting and problem solving. 1+ year working in computer systems while talking on the phone. knowledgeable on MS Windows Preferred:-HIGHLY PREFERRED TO HAVE REMOTE EXPERIENCE- Passion about vehicles, knowledge about cars is preferred, ability to both work independently & in team environment.Experience Level:Expert Level About Aston Carter:Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Ann Arbor , Technical Support Representative, IT / Software / Systems , Ann Arbor, Michigan

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