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Robotics Field Service Engineer

Company: Job Juncture
Location: Ann Arbor
Posted on: November 22, 2021

Job Description:

Robotics Field Service Engineer
Company Profile:
A leading manufacturer of robotics systems present in 25 countries supported by a comprehensive distribution network in 50 countries worldwide.


  • Provide customers with in-house or on-site repair, troubleshooting, maintenance and programming services for robots on an emergency or 24/7 basis.
  • Manning customer service hotline
  • Discuss, diagnose & repair of robot systems
  • Document robot and related equipment performance and report results for the purpose of troubleshooting, repairing, and restarting the system.
  • Coordinate activities, update status and availability with Local Manager.
  • Completion of detailed Field Service reports for each customer call and documentation of service interventions in CRM database.
  • Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing.
  • Communicate frequently with customer to ensure that all expectations are being met.
  • Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty.

    Requirements
    Education:

    • Minimum Associate degree with equivalent technical education and experience

      Experience:

      • Minimum of two years automation and / or technical service experience preferred but will consider a recent graduate from an accredited university.
      • Electrical / Mechanical troubleshooting, teardown and repair experience
      • Ability to learn structured text programming language.

        Travel:

        • Valid driver’s license with good driving record
        • Valid passport or capability to get a passport
        • Willing and able to undertake travel up to 75% of the time.
        • Training may require international travel

          Competencies: 

          • Ability to read and interpret electrical, mechanical prints and related technical documentation.
          • Ability to effectively use a PC and Microsoft Office applications.
          • Programming ability is a plus
          • Quality and customer service driven to consistently satisfy internal and external customers
          • Good technical writing and communication skills.
          • Self-motivated, proactive, and resourceful
          • Positive, professional attitude
          • Customer oriented
          • Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
          • Reacts quickly and adapts to changes in priorities, circumstances and direction
          • Works effectively with minimal supervision
          • Bilingual is a plus

             
             
             
             
             
             

Keywords: Job Juncture, Ann Arbor , Robotics Field Service Engineer, IT / Software / Systems , Ann Arbor, Michigan

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