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Desktop Support/ Technical Infrastructure Analyst

Company: Kelly Services
Location: Ann Arbor
Posted on: November 22, 2021

Job Description:

**Desktop Support/ Technical Infrastructure Analyst**
Location: Ann Arbor, MI 48104
Duration: Contract
JOB SUMMARY
Under the direction of the Technical Infrastructure Analyst, is responsible for, but not limited to: maintenance and installation of personal computer equipment, software, peripherals, troubleshooting problems and arranging for the technical support as needed.
EXAMPLES OF DUTIES
Installs new software on personal computers.
Install or replaces personal computer hardware and peripherals (i.e. computers, terminals and printers).
Performs initial troubleshooting and personal computer-related equipment; arranges for additional technical support as needed.
Conducts routine maintenance on personal computers and peripherals.
Participates in the planning and implementation of personal computer upgrades, enhancements and expansions.
Provides help desk support by identifying, investigating and researching end user questions and problems; refers user to technical service personnel for services, repairs, training and follow-up as appropriate. Logs activities for use by IS management.
Provides office automation support.
Schedules and provides office automation training sessions as appropriate to meet end user needs.
Maintains inventory of personal computer related hardware and software.
Performs other duties as assigned.
Work collaboratively with department technical liaisons to resolve user issues.
Ensure that up-to-date support and troubleshooting information is available on employee website.
Performs other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified
EMPLOYMENT QUALIFICATIONS
Knowledge, Skills and Abilities:
Working knowledge of personal computer hardware and software including specific applications such as Microsoft Office and Microsoft Outlook.
Interpersonal and communication skills necessary to answer technical questions in non-technical terms and troubleshoot/solve problems for various levels of end users. The incumbent is also required to provide training to end-users.
Analytical ability to identify and resolve information technology problems.
Ability to understand technical documentation and specifications related to computer systems.
Ability to adapt and respond to multiple priorities and demands.
Ability to work as a member of a team.
Ability to manage projects from start to finish.
In depth knowledge of current Microsoft desktop Operating Systems
Desktop troubleshooting skills
Abilities in hardware and software installation
**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
**Why Kelly** **--** **?**
By partnering with Kelly-- Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.
**About Kelly** **--**
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly Services, Ann Arbor , Desktop Support/ Technical Infrastructure Analyst, IT / Software / Systems , Ann Arbor, Michigan

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