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Technical Specialist

Company: FastTek Global
Location: Jackson
Posted on: November 23, 2021

Job Description:

Tech nical Specialist Job Description: If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

  • Performs technical support functions and more complex tasks including establishing workload and organizing and conducting assignments according to deadlines.
  • Sets up tech support systems including record maintenance, data submission, and project management.
  • Provides backup department support.
  • Prepares reports, and tech support material as directed from time to time.
  • Maintains confidentiality.
  • Performs or establishes procedures for tech support functions and actions including records, tracking of information, maintaining logs/spreadsheet, and other similar technical support.
  • Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
  • Ensures that requests for action or information are related to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
  • Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
  • Follows all safety rules and procedures, and contributes to the safety of co-workers and the general public.
  • Participates as an active technical support team member by contributing to program development and organization planning.
  • Operate a computer terminal and utilize necessary software applications
  • Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.
  • Must have a high attention to detail and innate desire for accuracy
  • Must be self-motivated, able to work independently and capable of a hybrid work situation (combination of home reporting and office)
  • Must participate during Project Staff meetings and other knowledge transfer opportunities Job Requirements:Education: - Associate Degree preferred. - Knowledge of MS Office applications (Excel, Word, Outlook and Teams) and Adobe Acrobat. - GIS and ProjectWise experience sets you apart.

Keywords: FastTek Global, Ann Arbor , Technical Specialist, IT / Software / Systems , Jackson, Michigan

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