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Enterprise Application Systems Administrator

Company: Jackson College
Location: Jackson
Posted on: June 25, 2022

Job Description:

Internal posting onlyThe Enerprise Application System Administrator is responsible for resolving work requests and completing projects that improve specific business functions for customers using the applications supported by Enterprise Technologies including Colleague, ILP, Recruit Integration, Colleague Reporting and Operating Analytics, Colleague Self-Service, Astra Schedule, ImageNow and other applications. Serves as a subject matter expert for the Colleague application. Performs the role of lead strategist to integrate Ellucian product roadmaps with college systems and workflow.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Advances IT operations with an informed vision of future technologies. Frequently confers with vendors (primarily with Ellucian) to understand and promote useful product roadmaps that are compatible with college infrastructure and labor talent/availability. Monitors product lifecycle to maintain continuous vendor support and completes upgrade/replacement projects prior to support expiration. Develops business solutions using products that have been well adopted in the industry. Minimizes risk associated with onboarding untested products. Match business needs with best-in-class solutions. Collaborates with peer institutions to exchange knowledge and share best practices. Focuses on customer needs specific to Colleague, Colleague Reporting & Operating Analytics, Colleague Self-Service, Astra Schedule, ImageNow and other applications. Responsible for resolving work requests and completing projects. Responsible for monitoring the account provisioning and LMS provisioning processes and troubleshooting any provisioning problems. Supports the development, enhancement, and maintenance of Colleague solutions based on end-user needs. Acts as a liaison between user groups to identify business processes, systems, and system requirements. Documents, anticipates, researches, identifies, and develops solutions to customer problems. Initiates measures to eliminate non-value-added activities through process improvement. Reviews administrative system capabilities, workflow, and scheduling limitations to determine if requested program changes and enhancements are possible within the existing system. Consults with end-users to gather information about program intent, functions, features, input and output data requirements, internal and external checks and controls, and interfaces with other systems. Designs program specifications. Provides assistance to technical support staff helping customers with errors, problems, or questions about Colleague programs and features. Routinely trains end users and/or technical support staff to use information technology services and features. Leads efforts to evaluate end users for their applied knowledge of these products. Works with and often leads teams on projects involving the distribution and use of Information Technology labor and technical resources. Develops database query statements and data extraction files based on specifications or user requests. Assists end users with reporting needs including defining, designing, writing, and implementation of new queries that extract information from the college's administrative systems. Resolves second level work requests. Completes task assignments and modifies priority levels based on service impact and customer needs. Evaluate proposals to assess project feasibility and requirements. Determines work scope, cost, and duration; ensure that college strategic goals are addressed in project planning efforts. Promotes standards for quality and quantity of individual and team-based work. Creates written documentation and web-based materials for the promotion and explanation of systems, services, and operations. Co-develops, implements, and monitors Enterprise Technologies policies and controls to ensure data accuracy, structure, security, and legal and regulatory compliance. Report all information security threats and activities that may compromise or destroy data to IT management in a timely manner. Participates and supports institutional and technology strategic/quality planning and monitoring efforts. Recommends end users to be centrally funded for professional development opportunities at local, regional, and national training events and conferences. Directs preparation and filing of legal documents relating to agreements with IT service agencies, providers, and auditors. SUPERVISORY RESPONSIBILITIES This job has no direct supervisory responsibilities. May assign work to other department employees while functioning as project manager and may direct the work of student employees. CONTACTS AND PURPOSE OF CONTACTS Internal: Frequent contact with college personnel within and outside department in a planning, coordinating, information sharing, problem solving, and technical specification capacity. External: Regular contact with vendors, consultants, and colleagues at other colleges and universities regarding technology and service activities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of: Minimumdatabase language and management tools (SQL preferred)business intelligence methods and terminology (SAP Business Objects preferred)advance enterprise-level network, hardware, and software configurations and troubleshooting proceduresadvanced Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint / current version)Microsoft Windows Server environment with a strong understanding of Active Directory account managementPreferredadvanced student information system methods and terminology (Ellucian Colleague preferred)document management methods and terminology (Perceptive ImageNow preferred)room scheduling methods and terminology (AdAstra Schedule preferredColleague file structures and programming tools (Envision, Uniquery, and ELF)experience working in educational institutionsproject management software (MS Project - current version) toolsweb content development software (MS SharePoint Designer - current version)helpdesk software (current apps and versions) Skills and Ability to: Minimummanage multiple competing-priority projects by utilizing time management techniqueswork independently and in teams while supporting a diverse population of usersbe customer service orientated, self-motivated, and work under tight timelines with minimal supervision use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsidentify complex problems and review related information to develop and evaluate options and implement solutionsdemonstrate ability to successfully communicate and understand higher education business strategy and definitiontranslate college strategy into action through the use of quality improvement initiatives and common business practices/technologiesestablish collaborative opportunities between departments to help improve institutional operations, create direction, hope, and interestdemonstrate experience with successful technology projects and deployments involving testing, technical support, communication, training, scheduling and implementation effortsprovide excellent written, listening, questioning, and oral communicationprovide excellent organizational and interpersonal / human skills develop and conduct one-on-one and group instructiondevelop technical processes and related documentation (written and schematic)perform accurate work without close supervision or oversightwork with confidential records related to the positionPreferredeffectively use industry standard project management techniquesEducation and Experience: MinimumAssociate's degreeFive years of related experiencePreferredBachelor's degree Language SkillsAbility to read and interpret documents such as rules and laws, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must be able to communicate technical problems verbally and in written form by using teaching and communication methods that the customer can relate to. Ability to effectively present information orally or in written form. Ability to quickly develop written and verbal communication for mass distribution to customers during college wide system disturbances.Mathematical SkillsAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning AbilityAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical, written or diagram form and deal with several abstract and concrete variables. Creative thinking is a must. Ability to handle change and multiple projects in a high volume, fast paced environment. Follow a project through from beginning to end.LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS Must have a valid driver's license PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is usually moderate. This job requires that the employee is occasionally needed to work a flexible schedule to include some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures. "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind of level of difficulty."

Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.The Jackson College Nepotism policy prohibits the hiring of direct relatives of current employees or members of the Board of Trustees including spouse, domestic partner, child, stepchild, parent, stepparent, aunt, uncle, niece/nephew, grandparent, grandchild. This policy applies to all full and part-time employees except for student workers, tutors, temporary employees and adjunct faculty.It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position. Final candidates will be subject to a criminal background as part of the employment process.If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need. A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.Applicants have rights under Federal employment laws. Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.

Keywords: Jackson College, Ann Arbor , Enterprise Application Systems Administrator, IT / Software / Systems , Jackson, Michigan

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