Field Service Engineer
Company: Nikon Metrology, Inc.
Location: Ann Arbor
Posted on: August 7, 2022
Field Service Engineer
Why Nikon Metrology?
Joining Nikon Metrology is joining a global company and becoming
part of the future, giving you the opportunity to enter into a
career where you can help to shape and define innovation.
Field Service Engineer Benefits:
Paid Holidays, Vacation and Sick Time!
Medical, Dental , Vision , Life Insurance , Long Term Disability ,
Critical Illness Insurance , 401k, Legal , Accident Insurance , Pet
Insurance, Educational Reimbursement
Job-based in Brighton, it is an 80%+ travel position throughout
North America and possible limited travel to Central and South
FIELD SERVICE ENGINEER JOB PURPOSE:
Technical Field Service for the Installation, Repair, Upgrade, and
Technical Support of Nikon Metrology X-ray line of products.
KEY AREAS OF RESPONSIBILITY:
Field Service and Installation
--- Provide On-site and In-house Technical Product services
(Installation, Preventive Maintenance, Repairs, Upgrades,
Calibration, etc.) for Nikon Metrology X-ray product line.
--- Support of equipment at customer location or via telephone/
--- Troubleshoot system failures/errors and perform necessary
--- Responsible for the return of parts and tools from site upon
completion of work.
--- Maintain assigned service equipment and tools.
--- Represent Nikon in a professional manner at customer sites.
Field Service Sales Support
--- Provide extended support to Nikon Dealers, Sales Personal and
fellow Field Service Engineers.
--- Utilizes an effective follow-up system to support repeat
--- Assist sales with set-up and teardown of equipment for trade
--- Support the technical sales of new products or services.
--- Prepare service quotations as requested.
--- Promote service contracts and other service offerings to
--- Perform product training as necessary.
--- Be able to improve existing and develop new procedures that
will enhance the efficiency of the department.
FIELD SERVICE ENGINEER QUALIFICATIONS
--- Min. 4 Year Degree in Electrical Engineering or Electronics
--- 3-5 years of experience in a related service field.
--- Experience on complex capital equipment with related subsystems
such as vacuum, manipulators, High Voltage systems, general
mechanical, and PC's;
--- Ability to demonstrate board level faultfinding;
--- Must have strong verbal and written communication skills.
--- Ability to read and write Spanish.
FIELD SERVICE ENGINEER COMPETENCIES
--- Ability to effectively perform job duties under pressure while
maintaining quality and professionalism at all times.
--- Proven electrical and mechanical skills in x-ray service or a
--- Ability to integrate and troubleshoot computer hardware and
--- Basic MS Office Skills (Word, Outlook, Excel, PowerPoint)
--- Ability to use tools of the trade such as Multimeter,
Oscilloscope, soldering iron, basic hand tools, etc.
--- Ability to read and understand schematics and drawings.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
Ability to lift up to 50 pounds
Able to access tight spaces as required such as inside the
As an EEO/Affirmative Action Employer, all qualified applicants
will receive consideration for employment without regard to age,
race, color, religion, sex, sexual orientation, gender identity or
national origin or because he or she is an individual with a
disability or disabled veteran, Armed Forces service medal veteran,
recently separated veteran, or active duty wartime or campaign
badge veteran, or thereinafter referred collectively as "protected
Keywords: Nikon Metrology, Inc., Ann Arbor , Field Service Engineer, IT / Software / Systems , Ann Arbor, Michigan
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