Field Service Engineer

Company: Nikon Metrology, Inc.
Location: Ann Arbor
Posted on: August 7, 2022

Job Description:

Field Service Engineer

Why Nikon Metrology?

Joining Nikon Metrology is joining a global company and becoming part of the future, giving you the opportunity to enter into a career where you can help to shape and define innovation.

Field Service Engineer Benefits:

Paid Holidays, Vacation and Sick Time!

Medical, Dental , Vision , Life Insurance , Long Term Disability , Critical Illness Insurance , 401k, Legal , Accident Insurance , Pet Insurance, Educational Reimbursement

$$Referral Bonus$$

Job-based in Brighton, it is an 80%+ travel position throughout North America and possible limited travel to Central and South America

FIELD SERVICE ENGINEER JOB PURPOSE:

Technical Field Service for the Installation, Repair, Upgrade, and Technical Support of Nikon Metrology X-ray line of products.

KEY AREAS OF RESPONSIBILITY:

Field Service and Installation

--- Provide On-site and In-house Technical Product services (Installation, Preventive Maintenance, Repairs, Upgrades, Calibration, etc.) for Nikon Metrology X-ray product line.

--- Support of equipment at customer location or via telephone/ e-mail.

--- Troubleshoot system failures/errors and perform necessary corrective actions.

--- Responsible for the return of parts and tools from site upon completion of work.

--- Maintain assigned service equipment and tools.

--- Represent Nikon in a professional manner at customer sites.

Field Service Sales Support

--- Provide extended support to Nikon Dealers, Sales Personal and fellow Field Service Engineers.

--- Utilizes an effective follow-up system to support repeat service business.

--- Assist sales with set-up and teardown of equipment for trade shows.

--- Support the technical sales of new products or services.

--- Prepare service quotations as requested.

--- Promote service contracts and other service offerings to customers.

--- Perform product training as necessary.

ANCILLARY RESPONSIBILITIES

--- Be able to improve existing and develop new procedures that will enhance the efficiency of the department.

FIELD SERVICE ENGINEER QUALIFICATIONS

Essential

--- Min. 4 Year Degree in Electrical Engineering or Electronics Engineering Technology.

--- 3-5 years of experience in a related service field.

--- Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC's;

--- Ability to demonstrate board level faultfinding;

--- Must have strong verbal and written communication skills.

Desirable

--- Ability to read and write Spanish.

FIELD SERVICE ENGINEER COMPETENCIES

Functional competencies

--- Ability to effectively perform job duties under pressure while maintaining quality and professionalism at all times.

--- Proven electrical and mechanical skills in x-ray service or a related field.

--- Ability to integrate and troubleshoot computer hardware and software.

--- Basic MS Office Skills (Word, Outlook, Excel, PowerPoint)

--- Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.

--- Ability to read and understand schematics and drawings.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds

Able to access tight spaces as required such as inside the cabinet.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as "protected veterans".

PI186123770

Keywords: Nikon Metrology, Inc., Ann Arbor , Field Service Engineer, IT / Software / Systems , Ann Arbor, Michigan