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Technical Writer (Release & Documentation) -Duo Security

Company: Cisco
Location: Ann Arbor
Posted on: January 17, 2023

Job Description:

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider.

Duo + Cisco = Disco

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.

Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.

We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams.

We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We're kinder than necessary.

Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.

What you'll do...

As a Technical Writer on the Release & Documentation team, your words guide Duo administrators and end-users. You will continuously improve the experiences of our customers by contributing clear, actionable, and accessible technical documentation. We update published content daily as required by feature releases and product changes, or to add clarity and incorporate feedback.

You will work with other Engineering teams and stakeholders including Product and Design. You will draw upon your research and collaboration skills to gain deep understanding of existing and new functionality to document the installation, configuration, and use of our products.

Skills you have...

--- 3-5 years experience in technical writing, content creation, and/or knowledge management

--- Demonstrated writing and editing skills

--- Ability to manage documentation projects and prioritize work with minimal oversight

--- Creativity and critical thinking skills to solve customer problems

--- Prior experience/familiarity with Markdown, HTML, and CSS

--- Experience creating technical content for SaaS (Software as a Service) products

--- Experience documenting API and SDK references for developer use

--- You approach new challenges with curiosity and are energized by the opportunity to learn new techniques.

Even better if you have...

--- Knowledge of network protocols (HTTP/S, SSL/TLS, LDAP, OIDC, SAML, RADIUS, etc.), computer security and user identity concepts, and different operating systems

--- Experience using content analytics and SEO

--- Experience generating API reference documentation from OpenAPI specification

--- Experience with localization platforms for translated English content

--- Prior experience in a technical role, such as an IT administrator or developer


We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Security Company in 2021, with the Best Authentication Technology and the Best Small and Mid-Size Enterprises Security Solution in 2022 by SC Media. Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!

What else can you expect? An ongoing investment in your professional growth-that's why we offer mentorship programs and hundreds of learning resources to consistently level up your skillset and explore your interests. Because when you succeed, we succeed!

"Cisco Secure offers an environment that combines cutting-edge, mission-critical, technology with some of the brightest, most diverse set of people I've ever had the pleasure of working with." - Chief of Staff, Engineering

Join Cisco Secure-Be You, With Us!


Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Keywords: Cisco, Ann Arbor , Technical Writer (Release & Documentation) -Duo Security, IT / Software / Systems , Ann Arbor, Michigan

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