Technical Writer (Release & Documentation) -Duo Security
Location: Ann Arbor
Posted on: January 17, 2023
Duo Security, now part of Cisco, is the leading multi-factor
authentication (MFA) and secure access provider.
Duo + Cisco = Disco
With the Most Loved Company in Security and the global leader in
network technology joining forces, there are more exciting
opportunities than ever to be at the forefront of securing the
Our mission is simple: democratize security by making it easy and
effective for everyone. We're transforming security from the ground
up by solving the world's most pressing geopolitical challenge -
safe, secure information access. We engineer our business to enable
our customers to easily address their ever-evolving security
We believe that impactful work is rewarding work and that our team
is at its best when everyone feels empowered to bring their whole
self to work. We learn together by hiring for cultural
contribution, not cultural fit, and recognize that diversity in
background and thought are essential to building high-impact
We invest in growth and learning opportunities and encourage our
people to never stop learning. We foster collaboration and believe
in being recognized (and rewarded!) for hard work. We champion a
healthy work-life balance. We're kinder than necessary.
Together we build for the future by designing simple solutions for
complex problems. And that's why we're the most loved and trusted
name in security.
What you'll do...
As a Technical Writer on the Release & Documentation team, your
words guide Duo administrators and end-users. You will continuously
improve the experiences of our customers by contributing clear,
actionable, and accessible technical documentation. We update
published content daily as required by feature releases and product
changes, or to add clarity and incorporate feedback.
You will work with other Engineering teams and stakeholders
including Product and Design. You will draw upon your research and
collaboration skills to gain deep understanding of existing and new
functionality to document the installation, configuration, and use
of our products.
Skills you have...
--- 3-5 years experience in technical writing, content creation,
and/or knowledge management
--- Demonstrated writing and editing skills
--- Ability to manage documentation projects and prioritize work
with minimal oversight
--- Creativity and critical thinking skills to solve customer
--- Prior experience/familiarity with Markdown, HTML, and CSS
--- Experience creating technical content for SaaS (Software as a
--- Experience documenting API and SDK references for developer
--- You approach new challenges with curiosity and are energized by
the opportunity to learn new techniques.
Even better if you have...
--- Knowledge of network protocols (HTTP/S, SSL/TLS, LDAP, OIDC,
SAML, RADIUS, etc.), computer security and user identity concepts,
and different operating systems
--- Experience using content analytics and SEO
--- Experience generating API reference documentation from OpenAPI
--- Experience with localization platforms for translated English
--- Prior experience in a technical role, such as an IT
administrator or developer
WHY CISCO SECURE
We're global, we're adaptable, we're diverse, and our security
portfolio is as extensive as it is groundbreaking. Have you heard
of Threat, Detection & Response, Zero Trust by Duo, Common Services
Engineering or Cloud & Network Security? Those are only a few of
our product teams! The only thing we're missing is YOU.
Join an enterprise security leader with a start-up culture,
committed to driving innovation and giving you the opportunity to
make an impact. We #InnovateToWin and we know we're better
together, that's why we're dedicated to inclusivity, collaboration,
and diversity in everything we do.
We're proud to be the Best Security Company in 2021, with the Best
Authentication Technology and the Best Small and Mid-Size
Enterprises Security Solution in 2022 by SC Media. Cisco Secure
continues to grow and evolve year after year with 100% of Fortune
100 Companies using our products, and we're excited to see the new
heights we'll reach with your passion for security, your customer
focus, and your desire to change things up!
What else can you expect? An ongoing investment in your
professional growth-that's why we offer mentorship programs and
hundreds of learning resources to consistently level up your
skillset and explore your interests. Because when you succeed, we
"Cisco Secure offers an environment that combines cutting-edge,
mission-critical, technology with some of the brightest, most
diverse set of people I've ever had the pleasure of working with."
- Chief of Staff, Engineering
Join Cisco Secure-Be You, With Us!
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects
the projected hiring range for new hire salaries in U.S. locations.
For non-sales roles, the hiring ranges reflect base salary and do
not include bonuses, equity, or benefits. Hiring ranges for sales
positions include base and incentive target, and do not include
equity or benefits. Individual pay is determined by the candidate's
hiring location and additional factors, including but not limited
to skillset, experience, and relevant education, certifications or
training. Applicants may not be eligible for the full salary range
based on their U.S. hiring location. The recruiter can share more
details about compensation for the role in your location during the
Keywords: Cisco, Ann Arbor , Technical Writer (Release & Documentation) -Duo Security, IT / Software / Systems , Ann Arbor, Michigan
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