Unit Clerk, Full-Time 36 Hours
Company: Trinity Health
Location: Ann Arbor
Posted on: January 15, 2020
*General Summary*Under the direction and supervision of the Nurse
Manager provides support for patients, visitors and colleagues on
assigned nursing units. Facilitates efficient patient throughput
including admissions, discharges and transfers. Supports patient
experience and culture of safety goals through equipment
maintenance, unit supplies, unit appearance and overall environment
of care. Provides reception type services to patients, families,
visitors and other unit guests.*Essential Duties and
Responsibilities*Functions as communication resource on the patient
care unit using available technology. Demonstrates excellent
telephone skills. Manages clerical component of patient information
through the episode of care
- Completes all necessary functions associated with patient
admission, discharge and transfer.
- Assembles and maintains patient medical records from admission
- Rounds regularly on all printers; distributes or files printed
- Performs any necessary copying and filing.
- Prepares patient information for transfer through continuum of
- Assists patients to access patient portal.Completes stocking
which may include nurse servers, unit alcoves and linen closets,
including checking for expired items. Assists in maintaining
environment such as equipment and charting alcoves, work stations,
and conference rooms. Keeps work and visitor areas clean and
well-organized. Submits work orders for repairs as needed.
Completes staffing and scheduling administrative functions as
delegated by unit leadership . Coordinates maintenance and repair
of unit equipment such as:
- Patient care equipment (thermometers, scales, beds,
- General use equipment such as ice machine, microwave, etc.
- Computers, printers and other technologyOrders and maintains
routine forms, and patient care supplies. Arranges for transport of
documents, specimens or equipment to appropriate destination.
Locates equipment, medical records or other items required to
provide patient care. Assists in the orientation of health care
team members and volunteers to clerical operations of the unit.
Answers patient call lights upon request and relays request to
patient care staff member. Flexible with assignment based on
patient care requirements as well as unit needs. May function as a
companion for non-restrained patients. Completes other additional
duties as assigned: i.e. Emergin, Nash data entry and Teletracking.
Assumes responsibility for performance of job duties in the safest
possible manner, to assure personal safety and that of co-workers,
patients, and families. Initiates work orders electronically, takes
action, and follows-up. Reports all preventable hazards and unsafe
practices including near misses and actual errors either to
management or using the VOICE system. Maintains the confidentiality
of information acquired pertaining to patient, physicians,
employees, and visitors to Saint Joseph Mercy Health System.
Discusses patient and hospital information only among appropriate
personnel in appropriately private places. Follows all HIPAA
policies and procedures. Behaves in accordance with the Mission,
Vision and Values of St. Joseph Mercy Health System. Adheres to SJM
Hospitals Performance Standards: Focus on Others. Considers
cultural and spiritual needs when interacting with patients and
families. Maintains good rapport and cooperative relationships.
Approaches conflict in a constructive manner. Helps to identify
problems, offer solutions and participates in their resolution.
Follows up with the appropriate departments and individuals as
necessary to problem solve or obtain information. Completes all
mandatory education requirements. Identifies own learning needs and
attends classes or in-services when available.Education and
LicensureEducation: Requires high school diploma or
equivalentRequired Skills and Abilities:Experience: Three to six
months previous related experiencePreferred customer service,
retail, clerical experienceSkills:
- Demonstrates ability to: read, write and learn computer
functions for EMR (Electronic Medical Record).
- Basic computer proficiency in word processing.
- Perform basic arithmetic calculations in order to calculate
total patient census, order supplies and assemble charts.
- Gather and exchange information and meet needs of patients,
visitors, and various health system employees in a courteous
manner. Use effective interpersonal skills to remain calm and
friendly in a stressful environment.
- Apply analytical skills necessary in order to gather and
interpret routine data, maintain semi-complex records, prioritize
and organize work.
- Maintain a professional appearance and demeanor at all
times.The above statements are intended to describe the general
nature and level of work performed by people assigned to this
classification. They are not intended to be a complete list of all
duties performed.This document is intended to describe the
generalized duties and responsibilities, the specialized job
functions, and the essential requirements of this job. It is not
intended to be an exhaustive statement of all supplemental duties,
responsibilities, or non-essential requirements or reflect any
accommodations made under the Americans with Disability Act, the
Michigan Handicappers Act, or SJMHSs Return to Work ProgramApplyJob
Number: 00185632Location: Ann Arbor, MIOrganization Name: Saint
Joseph Mercy Health SystemFacility: SJSEMI - SJMHS Hospital Ann
ArborEmployment Type: Full timeShift: Rotating ShiftHours: 36
Keywords: Trinity Health, Ann Arbor , Unit Clerk, Full-Time 36 Hours, Other , Ann Arbor, Michigan
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