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Drive Up & Delivery Shift Lead

Company: Plum Market
Location: Ann Arbor
Posted on: October 14, 2020

Job Description:

Plum Market is an emerging leader in the food and beverage industry. We are committed to offering the very best selections of All Natural, Organic, Local, and Specialty items. Our Team Members are passionate about delivering the highest quality food, beverage, and essentials to our Guests, helping them achieve a better lifestyle. We make our Team Members and our Guests our top priority by delivering the best possible experience. Our Plum Market Stores are a reflection of the very communities we serve. From our Team Members to our Guests, local vendors and product selection, we are proud of the inclusive culture in which we thrive, and strive to promote at Plum Market. If you share our enthusiasm, please apply to see how you may fit in.Benefits of working at Plum Market: Full-time & Part-time positions available. We can offer a variety of shifts to work with your schedule. You can learn about great food and grow your passion at the same time. We provide training resources and support. Paid time and a half for working any of these five federally recognized holidays: New Year's Day, Labor Day, Fourth of July, Memorial Day and Thanksgiving. Promotional opportunities. We are a growing company and you can grow with us! Variety of medical, dental, and vision benefits to cover you and/or your family. 401K. 20% off Team Member Discount. 50% off Team Member Lunch Discount. Plum Market offers a desirable and rewarding place to work. Employment is contingent on a successful background check. Description: The Drive Up & Delivery Shift Lead is responsible for the exceptional execution of Guest Service by the entire Drive Up & Delivery Team. They will report to the Drive Up & Delivery Lead and are responsible for the daily execution and management of our Drive Up & Delivery orders, especially in the absence of the Drive Up & Delivery Lead. They supervise the picking of orders by the Drive Up & Delivery team, ensure Drive Up & Delivery orders are organized, audit orders for accuracy and proper bagging and make certain orders are taken out to the waiting Guest or delivery driver in a timely manner, providing an exceptional service experience for all Guests. Who you are: You model and provide exceptional Guest Service, both in person and over-the-phone. Possess a 'gift for gab', love of guest service and a sense of ownership. You are detailed and a multi-tasker who enjoys finding the answer to any problem and will continue
until you do so. You value inclusion and work to create a welcoming environment and a space where people are able to share their voices. Confident and courageous, you inspire people to be their best selves. What you will bring: Excellent written and verbal communication skills; strong organizational skills. Must be proficient in Microsoft Word, Excel and E-mail. Ability to work a variety of shifts including nights, weekends and holidays. Stand and walk for up to 4 hours without a break. Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted. What you will do: Model and provide exceptional Guest Service. Supervise and schedule dedicated Team of order pickers and runners. Teach and coach. Have and share a sense of urgency in all that you do with your Team. Adhere to all Plum Market policies and standard operating procedures. You will anticipate problems and needs from the Guest's Point of View and creatively resolve them
to the Guest's absolute satisfaction. Communicate effectively with Guests, Store Leadership and Team Members on any issues. Organize Team and monitor workload completion to ensure smooth transition from one shift to the next.

Keywords: Plum Market, Ann Arbor , Drive Up & Delivery Shift Lead, Other , Ann Arbor, Michigan

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