Retail Sales, Full Time: Briarwood
Company: Macy's
Location: Ann Arbor
Posted on: January 12, 2021
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Job Description:
Overview:As a Selling Colleague, you will be an integral part of
bringing the magic of Macy's to life. Selling Colleagues provide
outstanding customer service, meet hourly sales and Loyalty goals
on a personal and departmental basis, and demonstrate superior
product knowledge to customers. Selling Colleagues create a
shopping experience that will make the customer feel welcome and
comfortable including the upkeep of merchandise within the store
and maintaining the stockroom. The Selling Colleague is also
responsible for fulfillment and performing other duties as
necessary.Macy's uses a scheduling plan that allows our colleagues
to participate in the creation of their work schedules by managing
availability and identifying preferences. Additionally, during key
events and peak selling times, Macy's may offer additional shifts
to our colleagues, which they may pick up using the self-scheduling
tool. Details on Macy's schedule options are available during the
interview process. Essential Functions:* Provide an exceptional
customer experience by ensuring the customer is always the
priority.* Assist customers in all aspects of total store
fulfillment and have the ability to satisfy the needs of our
digital and physical customers by making appropriate partnerships
when necessary.* Determine customer needs based on personal
features and other customer preference related factors; suggest
additional merchandise to compliment customer selection.*
Demonstrate knowledge of store products and services to build sales
and minimize returns, including Macy's Loyalty Programs.* Be
proficient in POS systems including but not limited to Search and
Send and My Client. * Proactively assist customers who are using
devices to shop and compare, whether Macy's devices or their own.*
Develop new business and expand client base through networking,
suggestive selling and on the floor presence.* Maintain department
recovery standards; including fitting room go backs to standard, if
applicable.* Retrieve additional merchandise for customers as
requested.* Assist the Support Colleague Team in the movement of
fixtures and merchandise for new product, season changes, and
clearance sets.* Assist in inventory and markdown process.* Adhere
to Asset Protection and inventory control and compliance
procedures.* Follows shortage programs and procedures. * Perform
these and other functions in an efficient manner, as directed by
the Supervisor. * Regular, dependable attendance and punctuality.
Qualifications:Education /Experience:* No specific educational
accomplishment is required. * Previous retail experience preferred,
but not required.Communication Skills:* Ability to read, write, and
interpret instructional documents such as safety rules, operating
and maintenance instructions, and procedure manuals. * Ability to
effectively communicate with customers, peers, and management. *
Able to communicate on the telephone with proper
etiquette.Mathematical Skills:* Basic math functions such as
addition, subtraction, multiplication, and division. * Able to use
a calculator. * Must be able to calculate percentages and ratios. *
Must be able to make change using American Monetary units. Other
Skills:* Must enjoy meeting and interacting with customers. *
Possess strong sense of urgency and a thirst for learning. Physical
Demands:* This position involves regular walking, standing, sitting
for extended periods of time, hearing, and talking. * May
occasionally involve stooping, kneeling, or crouching. * May
involve close vision, color vision, depth perception, focus
adjustment, and viewing computer monitor for extended periods of
time. * Involves manual dexterity for using keyboard, mouse, and
other office equipment. * May involve moving or lifting items under
10 pounds.Work Hours:* Ability to work a flexible schedule,
including mornings, evenings, and weekends, and busy events such as
the day after Thanksgiving, special Big Event days, and the day
after Christmas, based on department and store/company needs.This
job overview is not all inclusive. In addition, Macy's, Inc.
reserves the right to amend this job overview at any time. Macy's
is an Equal Opportunity Employer, committed to a diverse and
inclusive work environment. Macy's, Inc. - including Macy's and
Bloomingdale's - will consider for employment qualified applicants
with criminal convictions in a manner consistent with SFPC Art.
49--and LA MC ch.XVIII Art. 9.
Keywords: Macy's, Ann Arbor , Retail Sales, Full Time: Briarwood, Other , Ann Arbor, Michigan
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