In-Store Lead Repair Expert - Jackson, MI

Company: Asurion
Location: Ann Arbor
Posted on: April 5, 2021

Job Description:

OverviewOur team of In-Store Lead Repair Experts keep our customers connected by repairing their mobile devices. You'll work inside a retail store and be the face of Asurion's in-store operations delivering our award-winning personalized customer resolution experience.

What you will do* Service as a technical leader to other technicians.

* Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.

* Engage with and reassure customers to deliver outstanding customer service.

* Meet or exceed key performance objectives including service and repair metrics.

* Manage repair inventory involving new parts, recording inventory volumes and tracking part utilization.

* Perform various inventory tasks such as counting and monitoring inventory levels.

* Demonstrate Asurion's Core Values in all interactions.

What you need to be successful* A passion for solving problems and delivering solutions

* A love for people and the devices that enrich their lives

* One or more years of customer service/retail experience preferred

* Reliable and flexible when it comes to dealing with difficult situations

* Ability to meet or exceed evolving key performance objectives

* Demonstrate Asurion's Core Values in all interactions

* Ability to work a flexible retail schedule

You are a good fit if you have* One year experience with product service support or troubleshooting electronics

* One year face-to-face customer service experience

* Knowledge of mobile devices and operating systems

* High School diploma or equivalent

* Strong oral and written communication skills

* Strong teamwork and collaboration skills

* Basic knowledge of Microsoft Office

We take care of you* Competitive and incentive-based pay

* Benefits including health, dental, and vision

* Retirement Savings Plan

* Paid time off

* Tuition reimbursement program

* Ongoing training to grow your skills

* Uniform allowance

* Discounted cell phone plan

Keywords: Asurion, Ann Arbor , In-Store Lead Repair Expert - Jackson, MI, Other , Ann Arbor, Michigan