IT Support Specialist

Company: Miles Technologies
Location: Ann Arbor
Posted on: April 5, 2021

Job Description:

This is not a Remote Position

About This Position

Hours are not guaranteed.

This position is intended to provide a flexible option for occasional supplemental income, not a consistent and guaranteed monthly income.

The Onsite IT Consultant is in a position to help our small to medium-sized business customers operate more efficiently due to the proper use of today's technologies. We are looking for candidates with strong customer-oriented consultative skills that also have strong technology and troubleshooting skills. In this role, you will provide onsite support and technology implementation services for numerous businesses. This position is a great combination of both the consulting side and the technical side of the business.

• $30 per hour- hourly compensation will be provided even during travel to customer site.
• Minimum of $100 per day that a job has been accepted.
  Job request frequency will vary by location. In some areas we have a high volume of customers and requests. In other areas, we have as few as one customer therefore less requests. In areas with few customers we continue to grow and acquire new customers.
  
  • In low volume areas, requests may range from once a month to once every three months.
    Most of our requests will occur during business hours. At times there may be a request after hours.
  • Requests are flexible. There is no penalty for being unavailable for a specific task.
    
    Responsibilities
    
    • Visit our customers in the Metro Area (for which you are applying) when an onsite presence is needed.
    • Troubleshoot and resolve computer and network related problems with the assistance of remote personnel.
    • Implement new technology with the assistance of remote personnel.Identify technology solutions based on analysis of customer support needs.
    • Strong and consistent communication with customers.
    • Documenting work performed and other technical information for our clients
      
      Skills & Experience Required
      
      Ideal candidate will have at least 1 year experience in the following
      
      • Ability to diagnose and fix hardware and software issues for both desktops and servers
      • Experience installing and troubleshooting problems on WinXP, Windows7, Win2003/2008 Server, Active Directory, Exchange, DNS
        End-User and Help Desk experience in MS Office Suite and other common desktop applications
      • Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers
      • Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues
      • Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required
      • Candidate must live within close proximity of Metro Area (for which you are applying)
        
        Company Overview
        
        Miles Technologies is a collaborative environment where you can focus on building a career, not punching a time clock. Each day is new and exciting - you'll never do the same exact thing twice. We look to hire career-oriented individuals who enjoy their work and receive satisfaction from getting it done. Build a long-term career at a place that supports, encourages, and helps you accomplish your goals.
        
        Core Values & Company Culture
        
        We believe in Helping People Accomplish More our customers, our vendors, and our employees.
        
        We operate from a set of fundamental beliefs and think our employees' career growth is the greatest investment of all.

Keywords: Miles Technologies, Ann Arbor , IT Support Specialist, Other , Ann Arbor, Michigan