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Accts Receivable Clerk Inter

Company: University of Michigan Hospitals and Health Center
Location: Ann Arbor
Posted on: May 3, 2021

Job Description:

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology. The SSC continuously works to be a Center of Service Excellence for the university by creating a workplace that is based on three pillars: customer service excellence, Lean Daily Management Systems and an organizational culture of learning.

Reporting to the Accounts Receivable Sponsored Supervisor, the Sponsored Collections Associate serves as a critical member of the Accounts Receivable Team. This position is responsible for processing accounts receivable requests received by the SSC and completing all associated tasks. This position is also tasked with supporting collections work for sponsored projects.


  • Maintaining regular contact (via phone and email) with assigned sponsor customer list
  • Review and interpret contractual agreements as necessary to ensure sponsored billings are completed in compliance with sponsor requirements
  • Manage customer inquiries to update key contact information
  • Willingness to research issues as needed in order to provide accurate answers and timely resolution
  • Manage and apply sponsored research payments to the proper accounts
  • Keep project teams, business partners (i.e. Sponsored Programs) and supervisor abreast of complications that may result in payment delays
  • Take corrective actions as necessary to resolve outstanding issues preventing payments
  • Respond to payment status inquiries from schools and colleges or other central departments
  • Ability to work in a team environment and collaborate effectively with co-workers, providing excellent customer service.
  • Eagerness to identify and recommend process improvement ideas and suggestions
  • Other duties as assigned
Required Qualifications*
  • High School diploma
  • Able to work independently and productively
  • Willingness to build effective relationships with co-workers
  • Willingness to deliver excellent customer service
  • Comfortable contacting customers via phone or email to inquire on payment status
  • Exhibits courteous, effective and professional verbal and written communications with colleagues and customers
  • Proficient standard office computer skills with (i.e. Microsoft Office, Google)
Desired Qualifications*
  • Experience in reading and interpreting contractual agreements
  • Understanding of collection requirements, payment schedules and contingencies, and researching misapplied payments
  • Some knowledge of accounting processes and systems
  • Experience in researching or investigating billing discrepancies and providing resolution
Organizational Core Competencies and Skills:

  • Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture
  • Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation
  • Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future
  • Communication - Demonstrates excellent communication skills to those at all levels throughout the University
  • Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback
  • Flexibility/Adaptability to Change - Responds positively to and champions change to others
  • Leadership/Achievement Orientation - Holds self-accountable for meeting established objectives and successfully accomplishing desired outcomes
  • Quality Service - Strives to meet the expectations of internal and external customers, firmly establishing a service first culture
Work Locations

PLEASE NOTE WORK SCHEDULE: During the COVID-19 pandemic, please note that this position works primarily remotely. Going forward the position may be up to 95% remote and the candidate must live within a reasonable commuting distance from Ann Arbor.

Additional Information

The University of Michigan, with an operating budget of more than $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: .
We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.
The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Note: Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail
  • Job Opening ID 196976
  • Working Title AR Sponsored Collections Associate
  • Job Title Accts Receivable Clerk Inter
  • Work Location Ann Arbor Campus
    Ann Arbor, MI
  • Full/Part Time Full-Time
  • Regular/Temporary Regular
  • FLSA Status Nonexempt
  • Organizational Group Shared Services Ctr
  • Department Shared Services Center - FIN
  • Posting Begin/End Date 4/22/2021 - 4/29/2021
  • Salary $33,630.00 - $40,400.00
  • Career Interest Finance

Keywords: University of Michigan Hospitals and Health Center, Ann Arbor , Accts Receivable Clerk Inter, Other , Ann Arbor, Michigan

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