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Healthcare organizations must have a health record that is
created and maintained to meet the requirements of a legal business
record. It must be maintained in a manner consistent with state and
federal requirements. HIM professionals are charged with
reconciling health records, as well as certifying them as accurate
and complete. Proper management of corrections made within the
health record is imperative to maintaining the best quality and
integrity of information possible for patient safety purposes.
BASIC FUNCTION AND RESPONSIBILITY
The Data Integrity Specialist works at the center of the chart
correction process. Coordinate the parties and interdisciplinary
teams involved in each case (i.e., finance, clinical departments,
and Pharmacy) and is responsible for ensuring all necessary
corrections are made in a timely manner and each case is validated
prior to closure to ensure that documentation is complete and
accurate to support patient safety and continuity of care. The Data
Integrity Specialist is also responsible for being available to
respond to urgent corrections 24 hours a day/7 days a week.
Provide assistance and guidance regarding documentation needs
and requirements in accordance with compliance guidelines, Joint
Commission, CMS and other regulatory requirements. Possess an in
depth knowledge of how to provide customers of MiChart with proper
information when they are experiencing problems and to perform
Communicate with clinicians, health care providers, and
Information Technology personnel critical and complex information
on how to report and correct health record documentation, often in
an urgent timeframe. Provide customer service to UMHS staff to
ensure that incorrect data is identified, charting errors are
communicated to the parties identified in the chart correction
policy, erroneous data is corrected, and is verified that the
clinical information was updated completely and correctly. Document
outcomes of the chart correction process according to
organization's policies. Make independent decisions on how best to
address critical registration and documentation errors impacting
patient safety and direct clinicians and ancillary and clinical
departments on the necessary actions that must be taken to
Provide comprehensive management reporting of assigned HIM unit
metrics supporting process control and continuous improvement to
executive leaders, HIM leadership, and HIM staff. Extract data from
systems, create and maintain a database of reporting information,
construct queries, compile and analyze data, create regular and ad
hoc reports for presentation to executives, departmental
leadership, and HIM and MCIT staff. Ensure data quality,
well-defined metrics, and support ongoing management review.
Create reports and perform data analysis to create new
Notify management of errors and potential problems and provides
appropriate follow-up. Work with clinicians and ancillary and
clinical departments to improve processes and reduce errors.
Maintain confidentiality in all aspects of the job. Notify
clinicians and health care providers of misdirected results routing
and the impact of potential patient safety issues. Make corrections
to clinical information sent to the Health Information Exchange,
Patient Portal and Care Everywhere.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Review, prioritize, and facilitate reported chart corrections
(24 hours a day/7 days a week)
- Facilitate emergent multiple registration number merges on
inpatients and emergency department patients, interfacing with and
directing multiple stakeholders as to the appropriate actions to
take to quickly resolve data quality issues as a result of multiple
registration numbers being assigned in a manner and timeframe to
minimize the impact to patient safety
- Facilitate emergent wrong registrations through the Contact
Move process on inpatients and emergency department patients,
interfacing with and directing multiple stakeholders as to the
appropriate actions to take to quickly resolve data quality issues
as a result of wrong patients being registered in a manner and
timeframe to minimize the impact to patient safety.
- Investigate and resolve misdirected test results to ensure
timely communication to support patient care.
- Activate Patient Highlights facilitating communication with
users that there is a chart correction in progress.
- Investigate and facilitate chart corrections related to Patient
Portal, Care Everywhere and Health Information Exchange.
- Communicate error resolutions to the end users.
- Perform analysis of department and end-user business needs.
Document end-user requirements. Utilize technical, analytical, and
customer service skills, knowledge of regulatory requirements, and
HIM policy and practices related to the EHR to identify options to
meet end-user needs. Articulate the costs, risks, and benefits of
all options presented to enable informed decision-making.
- Analyze data trends to identify system deficiencies and
- Validate all reports to ensure accuracy
- Support the creation of executive, departmental, and unit
operational benchmarking activities and reporting for assigned
- Collaborate with HIM Leadership to implement production,
productivity, quality, and customer-service standards.
- Design and execute database queries; design reports that can be
run by HIM management / administrative staff; analyze and support
department statistical reporting requirements.
- Provides telephone triage and handles identified charting
issues through resolution.
- Advise clinicians, HIM staff, and other customers on HIM
procedures and assist in resolution of incorrect documents and
documentation related issues.
- Attention to Detail: Achieves thoroughness and accuracy when
accomplishing a task
- Data Management: Acquires, validates, and processes data so its
accessibility, reliability, and timeliness are ensured to satisfy
the needs of end users
- Analysis: Analytical skills with the ability to visualize,
articulate, and solve complex problems and concepts and make
decisions based on available information. Ability to analyze
detailed information to determine appropriate resolutions and
- Critical Thinking: Gathers and integrates critical information
to arrive at effective solutions. Identify issues related to the
generation of multiple registration numbers and makes
recommendations for resolution and improvement
- Decision Making: Makes timely, informed decisions that take
into account the facts, goals, constraints and risks often without
guidance from management
General supervision is received from the Data Integrity Unit
Michigan Medicine improves the health of patients, populations
and communities through excellence in education, patient care,
community service, research and technology development, and through
leadership activities in Michigan, nationally and internationally.
Our mission is guided by our Strategic Principles and has three
critical components; patient care, education and research that
together enhance our contribution to society.
- Registered Health Information Administrator (RHIA)
certification, or an equivalent combination of professional
certification, education and experience
- Bachelor's degree in Health Information Management or related
field of education or equivalent combination of education and
- Maintenance of professional certification(s) and American
Health Information Management Association membership
- Experience using UMHHC information systems/applications (i.e.
CareWeb, MiChart, IRIS, etc.) is desirable. Knowledge of standard
medical terminology, anatomy and physiology
- Knowledge of medical terminology, medical treatment methods,
pharmacology, patient care assessment, medical documentation
requirements, data collection techniques
- Demonstrated ability to collect and analyze medical
- Ability to work independently or in a team with minimal
- Strong communication skills for interactions with clinicians
AHIMA CORE MODEL COMPETENCIES MET
Data Capture, Validation & Maintenance
Data capture, validation and maintenance requires the
development and implementation of standard practices, policies and
procedures that support effective and efficient capture of data
that are valid and reliable. This involves clear understanding and
direction with regard to the design and implementation of data
quality and integrity strategies, management of data structures and
terminology assets, and support for optimum information flow.
Data Integrity Specialist
Validate appropriate data capture mechanisms
Implement data quality and integrity validate strategies and
Increased revenue potential by assuring accurate coding
supported by documentation
Increased patient safety and satisfaction through standardized
data collection across systems and sites
Increased value and accuracy of patient information
Increased patient safety and satisfaction by reduction of
- 1-2 years' experience in a medical office or health information
- Knowledge of procedures/process to make corrections in MiChart
(electronic health records)
- Proficiency using computer applications/programs for work
- Experience with technology, structure and regulations governing
Health Information Exchange
- Experience creating reports and queries using tools such as
Crystal Reports, Oracle OBIEE, Hyperion Reporting, Business Objects
or Hyperion Interactive Reporting
Michigan Medicine conducts background screening and
pre-employment drug testing on job candidates upon acceptance of a
contingent job offer and may use a third party administrator to
conduct background screenings. Background screenings are performed
in compliance with the Fair Credit Report Act. Pre-employment drug
testing applies to all selected candidates, including new or
additional faculty and staff appointments, as well as transfers
from other U-M campuses.
Job openings are posted for a minimum of seven calendar days.
The review and selection process may begin as early as the eighth
day after posting. This opening may be removed from posting boards
and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative
Data Integrity Specialist Intermediate
Business Systems Analyst Inter
Michigan Medicine - Health Sys
Ann Arbor, MI
Exec Vp Med Affairs
MM Rev Cycle (PTO)
5/11/2021 - 6/08/2021