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Data Analyst, Reporting & Dashboarding, Security Customer Success

Company: Cisco Systems, Inc.
Location: Ann Arbor
Posted on: June 8, 2021

Job Description:

The Security Business Group Customer Success team is looking for a Reporting and Dashboarding Specialist to help customer success leaders drive their business units forward based on data driven decisions. As a Reporting and Dashboarding specialist you will define, scope, launch, iterate and maintain meaningful dashboards as well as help with both ad hoc and ongoing reporting needs.

What you will do:

  • Build, launch, enhance, and/or maintain dashboards that will serve as sources of truth for a diverse set of business functions

  • Provide needed insights into operational health and employee experience by crafting ad hoc and recurring reporting sourced from various systems

  • Contribute to key business decisions by performing ad hoc analyses

  • Partner with various members of the CS leadership team to help them better understand their business.

Who you are:

  • Passionate about building insightful and intuitive data visualizations

  • A tenacious problem-solver with a strong attention to detail and revel in translating raw data into meaningful insights

  • Pride yourself in being accountable for producing accurate and reliable outputs.

  • Phenomenal teammate who exhibits solid communication skills

  • As a member of our team, you'd be expected to live out the operating principles we share:

  • We cultivate a psychologically safe environment

  • We first seek to understand, then solution

  • We assume best intentions

  • We set ambitious goals

  • We measure everything

  • We challenge and commit

Skills you have:

  • Required:

  • Experience using data visualization tools such as Tableau

  • Data analysis and reporting skills

  • Advanced Microsoft Excel / Google Sheets skills

  • Experience clearly communicating data analysis findings and recommendations

  • Stakeholder management skills

  • Nice to have:

  • SQL skills

  • Intermediate understanding of statistics

Why Cisco?

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything - people, process, data and things- and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more- from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Keywords: Cisco Systems, Inc., Ann Arbor , Data Analyst, Reporting & Dashboarding, Security Customer Success, Other , Ann Arbor, Michigan

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