Field Service Tech I
Company: International Gaming Technology Inc.
Location: Ann Arbor
Posted on: June 12, 2021
IGT is the global leader in gaming. We enable players to
experience their favorite games across all channels and regulated
segments, from Gaming Machines to Lotteries to Interactive. We have
a well-established local presence and relationships with
governments and regulators in more than 100 countries around the
world, and create value by adhering to the highest standards of
service, integrity, and responsibility. IGT has over 12,000
The Field Service Technician is responsible for maintaining and
servicing IGT equipment at Retailer (customer) locations. Responds
to dispatches and drives to customer locations within a specified
"zone" to deliver supplies and to install, remove, or repair
lottery equipment and communication devices.
- Responsible for transporting, installing (if applicable), and
maintaining IGT equipment, replacement parts, tools, and other
equipment in an organized and structured manner.
- Attend driver training and follow IGT vehicle policy regarding
the use and maintenance of the company vehicle.
- Maintain equipment to promote continuous operation of IGT
- Troubleshoot to restore malfunctioning equipment to working
order in the field. This may include swapping failed equipment,
cleaning and/or minor adjusting of the malfunctioning
- Communicate effectively and efficiently with Dispatchers.
Accurately report activity, arrival and departure times and
problems, details, and resolutions of failures to Dispatch.
- Deliver marketing supplies and consumable parts such as paper,
ribbons, betslips, etc. and track inventory of these items.
- Deliver basic training to new Retailers or refresher/remedial
training to Retailers who may be performing procedures incorrectly,
such as changing paper and ribbon.
- Complete basic forms for reporting activities, equipment
problems, recommendations for improvements to procedures, etc.
- High school degree or GED equivalent required.
- 1 or more years of experience in a customer service related
- 1 or more years of experience in technical repairs
- Must possess a valid driver's license, have a good driving
record and demonstrate the ability to correctly perceive
- Physical Requirements: Must be able to climb a ladder, lift and
carry equipment weighing up to fifty (50) pounds for a significant
distance (e.g., from a parked vehicle to a point within the
Retailer's location or to the rooftop of the retailer's location).
Must be able to sit and drive for prolonged periods of time,
demonstrate dexterity when working with tools and work with moving
parts and electrical current. May work at heights (rooftop) for
installation of equipment, work in close quarters and/or; be
exposed to inclement weather during some installations.
- An offer of employment, and continuation of employment with
IGT, is subject to and contingent upon IGT's obtainment of security
clearance and meeting pre-employment reference, background check
requirements and pre-placement physical and drug testing
requirements as applicable to IGT's satisfaction and approval based
upon the requirements of the Company's customers and/or regulators.
Certain jurisdictions may require additional personal disclosures
which may include, but not be limited to, personal financial
records, character references, etc.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
IGT is committed to sustaining a workforce that reflects the
diversity of the global customers and communities we serve,
creating a fair and inclusive culture that enables all our
employees to feel valued, respected and engaged. IGT is an equal
opportunity employer. We provide equal opportunities without regard
to sex, race, color, religion, age, national origin or ancestry,
disability, veteran status, sexual orientation, genetic
information, gender identity or expression, and any other personal
attributes protected by federal, state, or other laws. We thank all
applicants for applying; however, only those selected to interview
will be contacted.
In addition to our competitive benefits package, we offer
employees a 401(k) Savings Plan with Company contributions, tuition
reimbursement, and free identity theft insurance.
Keywords: International Gaming Technology Inc., Ann Arbor , Field Service Tech I, Other , Ann Arbor, Michigan
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