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Account Development Representative

Company: Thomson Reuters Corporation
Location: Ann Arbor
Posted on: June 12, 2021

Job Description:

Job Description

Are you looking to work for a high energy, industry leading technology company that is consistently recognized as a 'Top Employer to Work For' across a broad range of categories, such as Work-Life Balance, Diversity & Inclusion, Opportunities for Women, Culture, Volunteerism?

As an Account Development Representative within the Tax Professional (Small-Mid Firms) segment at Thomson Reuters you will provide a range of sales activities within your assigned territories. You will be responsive to both external and internal customers with the ability to prioritize activities based on business impact.

About the Role:

In this opportunity as Account Development Representative you will:

  • Coordination of firm wide training and consulting (i.e., on-site training, consulting, on-demand or web-training)
  • Sell "add-on" products and services (items not identified as major products) with revenue responsibility
  • Manage and perform calling campaigns relating specifically to territory that maximize revenue
  • Coordinate all inquiries involving incoming administrative requests, renewals, Accounts Receivable questions and disputes
  • Serve as the secondary point of contact for the client if associated account representative is out of the office
  • Update firm information in FLASH database (i.e. duplicates, incorrect information, update product profile information, etc.)
  • Maintain association and geographic references list for the assigned territory
  • Facilitate license transfers, account mergers, and archives
  • Work closely with sales, customer service, and technical support to ensure all client issues reach final resolution
  • Assist in facilitation of implementation of new products/services (including assistance with 110 calls)

About You:

You're a fit for the role of Account Development Representative if you are/have:

  • 1 to 2 years of experience in Sales, Customer Service, Training & Consulting or Product Support
  • Must have enthusiastic, "sales oriented" attitude
  • Must be able to work independently/self-directed manner with minimal supervision
  • Strong time management, organizational skills, attention to detail, follow-through
  • Highly proficient in Microsoft Office suite and overall technical aptitude
  • Must be a customer focused, results-driven individual, who is a proactive communicator
  • Ability to problem solve, adaptable to change
  • Team player, collaborative, positive demeanor
  • Bachelor's degree preferred

What's in it For You?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

  • Our Culture: You will have the opportunity to work for a company that has a market dominant position and is passionate about giving back to the community
  • Learning & Development: You will be joining a team that has the commitment of the company to prioritize growth and has made investments to expand our capabilities
  • Benefits: Extraordinary benefits package including health benefits, savings/investment plans, and paid time off
  • Social Impact: Global volunteer network, organized virtual volunteer events, 2 paid volunteer workdays a year, company matching for personal charitable giving and fundraising
  • Compensation: Base salary and a variable compensation that is directly related to your success


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on


Ann Arbor-Michigan-United States of America

Req #: JREQ140863

Locations: Ann Arbor-Michigan-United States of America

Job Function: Sales

Keywords: Thomson Reuters Corporation, Ann Arbor , Account Development Representative, Other , Ann Arbor, Michigan

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