Company: Home Instead
Posted on: November 19, 2021
The Service Coordinator is expected to perform a variety of
duties in the coordination of scheduling service for clients. - The
Service Coordinator is responsible for scheduling clients and
CAREGivers SM in order to provide the highest quality service to
clients with emphasis on creating extraordinary relationships.
Primary Responsibilities : - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - Reflect the values of
Esterline Enterprises Inc., (d.b.a. an independently owned and
operated Home Instead franchise).
Answer incoming calls in a friendly, professional and knowledgeable
Create and maintain client and CAREGiver schedules with an emphasis
on creating high quality matches and the development of
Monitor, mediate, and log all client and CAREGiver activity
utilizing the software system.
Follow up with all client and CAREGiver issues to ensure their
problems are resolved.
Enter and maintain accurate client and CAREGiver records in the
Increase client loyalty to Home Instead by utilizing the
consultative sales process to better meet our current client
Follow up and communicate CAREGiver and client issues to ensure
problems are resolved.
Design, test and implement a responsive contingency plan that
ensures 100% maintenance of Service Hours.
Recognize and capture opportunities to increase service hours in
scenarios to enhance and/or increase quality care.
Field new client inquiries over the phone in a knowledgeable
manner, enter the information into the software system and work
with team to communicate and prepare for the Care Consultation.
Maintain regular attendance at the office to execute job
Demonstrate open and effective communication with the franchise
owner, colleagues, CAREGivers, clients and family members.
Adhere to all company policies, procedures and business ethics
codes and ensures that they are communicated and implemented within
Secondary Responsibilities : - Participate as needed in all
Conduct Service Inquiries and Care Consultations following the
consultative sales process.
Perform any and al other functions and responsibilities deemed
Education/Experience Requirements : Bachelors Degree or the
One year of related business experience or an equivalent
combination of education and work experience may be considered
Must possess a valid driver's license
Knowledge, Skills and Abilities: Must have an understanding of and
uphold the policies and procedures established by Esterline
Enterprises Inc., (d.b.a. an independently owned and operated Home
Must demonstrate excellent oral and written communication skills
and the ability to listen effectively
Must have the ability to work independently, maintain
confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound
judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness
consistent with company standards, practices, policies and
Must have the ability to organize and prioritize daily, quarterly,
monthly and yearly work
Must have the ability to establish good working relationships with
the franchise owner, office colleagues, clients and CAREGivers
Must have the ability to sit at a desk and listen effectively for
long periods of time on the telephone
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Word and Excel
Must have the availability to work evenings and weekends as
Must have the ability to perform duties in a professional office
Must demonstrate knowledge of the senior care industry
Each Home Instead franchise is independently owned and
Keywords: Home Instead, Ann Arbor , Service Coordinator, Other , Jackson, Michigan
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